Patient Service Representative - Family Medicine

MaineHealth | Scarborough, ME

Posted Date 5/22/2020


Maine Medical Partners Scarborough Family Medicine is seeking a friendly and highly motivated Patient Service Representative to join their team. The ideal candidate excels in a busy primary care practice setting and has the proven ability to prioritize competing tasks.

MMP is a respected member of the MaineHealth family. MaineHealth is the largest integrated health system in the state of Maine and offers wonderful benefits and opportunities to advance your career.

•Retirement Benefits

•Tuition Reimbursement

•Employee Discount and Wellness Programs

•Paid Parental Leave for Birth and Adoptive Parents

•Free Public Transit! We offer FREE bus trips to our employees traveling on the Greater Portland Metro (including BREEZ and HUSKY lines), South Portland Bus Service, and ShuttleBus-ZOOM. Our Commuter Choice program is designed to support employee transportation needs, reduce traffic congestion, and improve air quality in the greater Portland region.

Position Summary

The Patient Service Representative (PSR) greets patients in a friendly and courteous manner, answers incoming telephone calls, schedules appointments, and performs other overall general office duties as assigned. The PSR collects, verifies, enters, and monitors patient data while complying with the federal, state and MaineHealth confidentiality policies.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

  1. Education: High School graduate or equivalent preferred.
  2. License/Certifications: N/A
  3. Experience: Previous office experience with medical office experience helpful.
  4. Knowledge and skills in using office equipment.
  5. Knowledge of customer service concepts and techniques.
  6. Excellent organizational skills with the ability to accomplish multiple tasks.
  7. Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
  8. Strong computer skills.
  9. Ability to read, understand and follow oral and written instructions.
  10. Ability to maintain confidentiality.
  11. Ability to work independently and as a team member with minimal direct supervision.
  12. Ability to maintain a professional manner even under stressful situations.
Geographic Region
Maine Beaches

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