Treasury and Payment Services Administrative Associate

Bangor Savings Bank | Portland, ME, United States

Posted Date 6/16/2022
Description FUNCTION: The Treasury & Payment Services Administrative Associate assumes responsibility for the daily servicing of Treasury & Payment Services clients, which includes providing prompt resolution to client issues. Exhibits a high degree of customer service skill in all dealings with internal and external customers. Provides comprehensive support for the department and ensures that the Bank is in compliance with local, state and federal regulations.Additionally, this role supports the TPS department and is the primary front-facing employee for the building. Provides administrative assistance and coordination for the TPS department and is responsible for key functions of applicable areas of the building and associated customer experience.

KEY ACCOUNTABILITIES:

  • Understands banking deposit operations processing and maintains knowledge of business deposit products. Develops knowledge of cash management products and services.
  • Uses independent judgment and discretion to identify, prioritize and resolve client-servicing issues.
  • Assists with transitions of new clients to the Bank, focusing on tasks such as check and deposit ticket ordering.
  • Prepares documentation, service agreements and account analysis set up forms for clients.
  • Creates and maintains department sales and activity reports as needed.
  • Identifies referral opportunities for existing clients and refers to appropriate lines of business.
  • Assists with customer training and provides technical support for online banking products including, but not limited to, online banking, ACH, wires, positive pay and remote deposit capture.
  • Maintains a high-level of professionalism and competence when interacting and working with clients
  • Performs a variety of receptionist and administrative duties, such as:
    • Warmly greets visitors, vendors, external and internal customers with enthusiasm and professionalism.
    • Assists with guiding visitors to where they need to go for meetings, etc.
    • Coordinates and assists with scheduling of conference rooms.
    • Attends to general department needs and places supply orders, as needed.
    • Ensures meeting rooms within the department’s responsibility are set up, stocked, and kept clean and organized.
    • Welcomes and warmly assists local vendor relationships as they visit the building—caterers, suppliers, postal services, etc.

GENERAL ACCOUNTABILITIES:

  • Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals and objectives through a commitment to teamwork.
  • Adapts to the requirements of various operational job functions and provides assistance on an as needed basis to supplement team in completion of daily workloads.
  • Works independently when appropriate; is self directed. Also skilled at working within a team on nonrecurring and ongoing projects.
  • Assists in ensuring that the Bank is in compliance with local, state and federal regulations.
  • Conforms to acceptable punctuality/attendance standards as expressed in Employee Handbook.
  • Performs other duties as assigned.

COMPETENCIES:

  • Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges
  • Teamwork – promotes a team atmosphere, selflessly pitches in, shares information, partners well with others
  • Initiative – takes action, operates as a pro-active self starter, acts on opportunities to improve
  • Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
  • Interpersonal Skills – has good listening skills
  • Productivity – manages time well, handles information flow well, accepts accountability, meets accuracy standards
Job Type
Regular
Industry
Accounting | Banking

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