JOB SUMMARY: Assist with competency, onboarding, instructional design and performance improvement of medical assistant staff. Work with the Practice Directors and Practice Managers to coordinate outpatient associated clinical activities. Is instrumental in the development and implementation of clinical policies/procedures and efficiencies. Works in provider offices hands on, performing clinical support duties, providing instruction, and guidance clinically.
ESSENTIAL FUNCTIONS
- Oversee and coordinate the clinical activities for medical assistants in the physician practices.
- Assist in onboarding and training of new and existing staff.
- Responsible for assisting in the progression and training of office MAs.
- Oversees the competencies of medical assistants. Works directly with new hires to ensure proper training.
- Assists with developing and implementing policies and procedures that relate to clinical activities in collaboration with the Medical Director.
- Ensures compliance with RHC guidelines, licensing, and accreditation requirements.
- Performs operational/clinical audits to RHC standards.
- Identifies, develops, and implements office efficiencies by working directly in offices.
- Increase office team support and acceptance by working side by side with staff.
- Engages in Performance Improvement activities for improved healthcare clinical outcomes.
- Performs routine audits and holds staff accountable to standards, policies, and practices for clinical care.
- Fills in offices during staffing shortages.
- Works collaboratively with all NMMC departments.
- Responsible for patient and employee safety as it applies to the work environment.
- Attends required in-services.
- Perform related work not listed herein but deemed in the best interest of the organization.