Help Desk Analyst 2

Contract Auburn, Maine

• Location: Auburn, Maine
• Type: Contract
• Job #19702

Help Desk Analyst
(Remote)

Overview: Join our client's team as a Help Desk Analyst to provide Tier 1 technical support for their enterprise applications and infrastructure. This is a short-term, urgent project to support increased user volume for the upcoming fall season. You’ll work remotely, assisting with various IT-related tasks, including installations, troubleshooting, and supporting Windows products and email migrations.

Key Responsibilities:

• Provide Tier 1 technical support for enterprise applications and infrastructure.
• Assist with the installation, configuration, and maintenance of software.
• Troubleshoot hardware and software issues for both desktop and laptop computers.
• Collaborate with faculty, staff, and IT teams on project-based tasks and policy recommendations.
• Support labs by demonstrating the use of hardware/software and creating technical documentation.

Top 3 Required Skills:

• Helpdesk Support
• Windows Products (10 or 11)
• Email Migration

Preferred Qualifications:

• Knowledge of desktop/laptop imaging, installation, and troubleshooting.
• Ability to manage computer lab projects and replacement cycles.
• Strong communication skills, both oral and written.
• Ability to perform remote installations and support users via Microsoft Teams.

Equipment & Requirements:

• Must have your own Windows 10 or 11 computer and smartphone.
• Speed test results of at least 100 Mbps download and 5 Mbps upload from your work location.
• Microsoft A5 license with a Teams phone number will be provided for call handling.

Apply now to support our client's IT team and make an impact!