Account Services Manager 1 - South Portland, Maine

WEX Inc | South Portland, ME

Posted Date 4/18/2019
Description

 
 

*** THIS POSITION IS LOCATED IN SOUTH PORTLAND, MAINE ***

 

 

General Purpose: 

 

The Account Manager I is responsible for the operational account management of assigned portfolios/customers. In Premium Fleet Services (PFS), the Account Manager is responsible for shared portfolio of Mid-Size premium fleet customers as part of the Strategic Account Specialist team. 

 

Essential Duties and Responsibilities:

 

RELATIONSHIP / ACCOUNT MANAGEMENT

 • Execute and facilitate daily operational work for the shared portfolio

 • Meet the PFS service level agreement (respond to customer email correspondence in 1 business day and return voicemail within 2 business hours) or other applicable service level agreement

 • Operate as the main point of operational contact for the customer 

 • Retain and grow all customers in the shared portfolio 

 • Identify reporting needs, create solution based paperless reporting and analyze data to provide the customer with wisdom for managing the fleet

 • Participate on cross-functional or core teams relating to Strategic Fleets or assigned portfolio

 • Participate and contribute to the success of the Strategic Plan by communicating and advocating for the needs of the shared portfolio to the organization

 • Participate in MP Boarding conversion efforts impacting the shared portfolio, if applicable

 • Deliver verbal and written communication that effectively instills confidence in WEX with all stakeholders at all times

 • Model a goal and detail oriented team environment while demonstrating self-motivation

 

ISSUE / PROBLEM RESOLUTION 

 • Proactively and collaboratively identify Mid-Size fleet red flags with internal and external stakeholders 

 • Provide quality innovative solutions to manual or special-handling process requests

 • Communicate with teammates and internal stakeholders on issue status and resolution

 • Collaborate with cross functional teams to resolve electronic file issues

 • Implement best practices to proactively reduce potential fraud or other product and service related issues.

 • Collaborate with Receivables and FSC regarding credit, rebate and remittance issues

 

 




 
Geographic Region
Greater Portland/Casco Bay
Industry
Healthcare | Management

Share this job