IT NETWORK TECHNICIAN
Information Technology Department
The City of Portland is seeking a skilled and motivated IT Network Technician to support and maintain a wide range of infrastructure assets across the City's Information Systems network. Approximately 75% of the work involves direct hands-on installation, configuration, monitoring, and maintenance of networking hardware and applications. The remaining 25% focuses on documentation, data management, and service desk ticketing.
Essential Duties & Responsibilities:
- Install, configure, and maintain physical network hardware and related components following best practices and City policies
- Manage and administer the City’s IP address schema
- Configure VoIP components and protocols (DHCP, LLDP, etc.)
- Monitor key network performance indicators and respond to alerts and anomalies
- Troubleshoot issues related to both wired and wireless technologies
- Escalate critical or unresolved issues to management
- Participate in remediation of network vulnerabilities and other cybersecurity efforts
- Maintain accurate documentation of systems, procedures, and service activities
Required Experience & Education: (Combined 6 years of any of the following):
- Minimum 3 years in a Tier-2 (or higher) IT support, field service, or service desk technician role
- Minimum 3 years in a network operations center (NOC) or systems administrator position
- 2+ years of post-secondary education in Computer Science, Information Technology, or a related field
Preferred Qualifications:
- CompTIA Network+ certification or equivalent
- Proficiency in network switches, routers, wireless controllers, and firewalls
- Strong understanding of TCP/IP networking and related protocols
- Experience with VoIP system management
- Familiarity with network diagramming tools (e.g., Visio, Lucidchart)
- Use of ITSM platforms (e.g., ServiceNow, Spiceworks)
- Working knowledge of formal change management procedures
- Knowledge of municipal network environments and regulatory frameworks (NIST, HIPAA, CJIS, PCI)
- Proficiency in Google Workspace and/or Microsoft Office Suite
- Strong documentation habits and attention to detail
- Excellent interpersonal and customer service skills, with the ability to explain technical issues to non-technical staff.
Necessary Special Requirements:
- Must possess a valid State Class C driver’s license and have and maintain a good driving record.
- This position requires onsite presence; remote work is only allowed occasionally for off-hours support.
Applications accepted until June 27, 2025.
Offers of employment are contingent upon the completion of a satisfactory criminal background check.
Salary & Benefits:
This is a Pro-Tech Union position – Grade 8 - Starting pay range: $61,990.76 - $76,225.76/year, based on relevant years of experience.
The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:
- Free employee health insurance with the completion of wellness incentives
- Thirteen paid holidays
- Sick, vacation, and personal leave
- Life, dental, vision and income protection insurances
- Choice of retirement plans, including a pension plan
- Fitness Reimbursement
- Use of City recreation facilities
- Discount on professional development programs through USM and Thomas College
If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.
The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.
Type : INTERNAL & EXTERNAL
Group : PROTECH
Job Family : PROFESSIONAL & TECHNICAL
Posting Start : 06/13/2025
Posting End : 06/27/2025