The Portland International Jetport is seeking a dedicated and enthusiastic Customer Relations Specialist to join our team! Under the guidance of the Airport Customer Experience Manager, this vital position will serve as the primary point of contact for our valued public. You will have the opportunity to engage directly with customers through various channels: in person, over the phone, and on social media platforms.
We are looking for candidates who embody self-motivation, energy, and compassion, and who possess exceptional communication skills to interact effectively with the public and stakeholders alike. An integral part of this role will include managing the airport’s website and social media outlets, ensuring our customers have access to important information related to their experience. In addition to these duties, you will play a key role in enhancing customer service initiatives, such as our commendable “Above and Beyond” program, conducting passenger surveys, participating in community outreach efforts, and fulfilling other assigned responsibilities.
Duties & Responsibilities:
Requirements of Work:
Expected Hours/Schedule: Flexibility will be essential, as the position may require adjustments to your schedule to accommodate peak traffic times. The expected schedule is Tuesday through Saturday, from 5:30 am to 2:00 pm.
Applications accepted until May 30, 2025.
Offers of employment are contingent upon the completion of a satisfactory criminal background check.
Salary & Benefits:
This is a union position, Pro-Tech Grade 5, 37.5 hours per week. Salary range starting at $23.92/hour.
The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment. City benefits include:
If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.
The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.
Type : INTERNAL & EXTERNAL
Group : PROTECH
Job Family : AVIATION
Posting Start : 05/16/2025
Posting End : 05/30/2025