Security Officer

Northern Light A.R. Gould

Department: Security

Position is located: Northern Light A.R. Gould Hospital-Presque Isle, ME

Work Type: Full Time

Hours Per Week: 36 Hours/Week

Work Schedule: Variable

Summary:

Security Officers report to and receive direction and guidance from the Manager of Security and others appointed over them. Officers are responsible for protecting and serving Northern Light Health patients, staff, and visitors, in addition to monitoring and protecting facilities and assets, across the system. They monitor and operate access control systems, security camera systems, intercoms, two-way radios, telephones, and alarm systems. Security Officers perform the following duties daily: patrol facilities and grounds, provide emergency assistance and response, conduct patient observations, interact with patients, families, visitors, law enforcement and correctional officers, and support Northern Light Health staff with issues involving security and safety concerns. The individual must complete detailed notes based on observations, conduct security investigations and interviews, and write detailed reports regarding incidents and events.

Responsibilities:

• Follow the orders and direction, both verbal and written, as communicated to them by the Manager of Security and others as directed.
• Proactively identify and resolve issues which may negatively impact site security and facility occupant safety.
• Observe, report, and assist with the resolution of security events.
• Respond to acute behavioral events and assist with de-escalation and problem solving to support the person or the clinical team.
• Escort emergency first responders to the location of emergencies, such as a fire.
• Provides security escorts for individuals when requested.
• Assist facility users with wayfinding and escorts.
• Observe and report safety hazards and assist with proper resolution.
• Maintain accurate daily documented activities, dispatch entries, and incident reports.
• Staff posts and complete assignments as required.
• Operate security systems including video monitoring, access control, alarm systems, radio systems, and more.
• Follow and provide appropriate response during the activation of emergency operation plans.
• Be prepared to work additional hours as assigned to meet shift staffing standards or for emergent staffing needs.
• Protect persons and facilities during floods, fires, structural damages, utility outages, special events of during various security incidents.
• Serve as a first responder to intrusion, distress, and other alarm systems according to policies and procedures.
• Provide emergency access and escorts to restricted or sensitive areas.
• Complete security surveys and risk assessments as trained and assigned.
• Control facility keys and lock and unlock doors according to locking schedule(s).
• Perform the collection, transport, tracking, and release of patient valuables, including lost and found.
• Participate in the transport and release of deceased patients to and from the morgue. Officers are responsible for completing the required paperwork upon transporting to or releasing from the morgue.
• Support screening of individuals for weapons, which may include the operation of a walk-through metal detector or handheld scanner or other technology.
• Remain current and follow organizational and department policies and procedures.
• Complete other duties and training as assigned.

Other Information:

• Current license to drive in the state of Maine, with reliable transportation and agency required auto liability insurance.
• Experience in healthcare security, corporate security, law enforcement, or military preferred.
• Knowledge and experience with Omnigo, Avigilon video surveillance & access control, C-Cure access control.
• Ability to maintain a high level of professionalism.
• Must refrain from using personal electronic equipment while on-duty to promote safe, productive, and distraction free work environments.
• Must possess a strong desire and ability to provide a high level of customer service through engagement with others.
• Ability to don and wear personal protective equipment, such as gloves, face shields, goggles, gowns, masks, powered air-purifying respirator, and issued ballistic vest protection while on duty.
• Ability to use radio equipment for communications.
• Ability to quickly respond to emergent situations.
• Skilled in verbal communications, especially listening and recalling information during high stress conditions.
• Knowledge of verbal and non-verbal tactics to safely de-escalate individuals.
• Skilled in written communications including the ability to type accurate and detailed reports efficiently, recalling actions taken during emergencies and critical incidents.
• Knowledge of crime prevention strategies.
• Ability to detect, locate, and report smoke, unusual odors, and running water which may indicate safety problems.
• Knowledge of and skill with computer systems, including spreadsheets, word processing, e-mail, computer-aided dispatch, alarm systems, access control software, and surveillance cameras.
• Ability to use de-escalation strategies, trained control techniques, and the application of restraints as trained.
• Knowledge of security practices used in safeguarding persons and property.
• Completion of Management of Aggressive Behavior (MOAB) certification requirements within 3 months of hire.
• Completion of Northern Light Health Security orientation and field training program within 1 month of hire.
• Completion of an approved CPR certification course within 3 months of hire.
• Completion of IAHSS Basic Certification within 9 months of hire.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Arithmetic
• Basic Life Support
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Electronic medical record software.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
• MS Teams
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• Multi-line Phone
• Experience with operating a network.
• OneNote
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Public Speaking
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Troubleshooting
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
• Zoom

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Potential exposure to very hot or cold temperatures.
• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Work with computers, typing, reading or writing.
• Lifting, moving and loading less than 20 pounds.
• Lifting, moving and loading 30 to 50 pounds.
• Lifting, moving and loading 20 to 30 pounds.
• Lifting, moving, and loading over 50 pounds.
• Need to travel to perform responsible duties
• Potential exposure to hazardous materials.
• Work beyond the regularly scheduled hours.
• Extend body and limbs to reach items.
• Prolonged periods of kneeling.
• Prolonged periods of sitting.
• Prolonged periods of walking.
• Alternate shift schedules (day, evening, nights, weekends).
• Prolonged periods of standing.