Helpdesk

Pro Search, Inc | ME

Posted Date 10/08/2019
Description

Our client, the world's leading independent end-to-end IT services company, is seeking to add an Helpdesk Associate to their team. This si a Direct Hire position in mid coast Maine.

Summary

Provides level 1 technical support to users for computer-related technical problems on assigned account(s). Provides back-up assistance on other accounts as needed.

Essential Job Functions

  • Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

  • One or more years of technical training in computer support preferred
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
  • Experience working with company escalation policy

Pro Search, Inc. was established in Portland, Maine in 1994 to provide companies with a full range of search, staffing and contracting services, specializing in the functional areas of information technology, accounting and finance, sales and marketing, customer service, human resource and office support utilizing a consultative approach. Pro Search, Inc. strives to develop true partnerships with client companies and candidates to fully understand and satisfy their employment needs.

Pro Search, Inc. is an Equal Opportunity/Affirmative Action Employer. As such, it is our policy to follow a concept of non-discrimination in the hiring and promotion of employees without regard to their race, religion, sex, age, color, national origin or veteran or handicapped status.

Industry
Information Technology

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