Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
In addition to the day-to-day Clinical Support duties outlined in the Clinical Support and Triage RN job descriptions, the Clinical Operations Lead assists Practice Leadership with the day-to-day administrative and operational functions of a practice in support of optimal effectiveness and efficiency. This position requires flexibility, creativity, and the ability to communicate and partner with all levels of clinicians and staff to ensure key outcomes are met.Job Description
Key Outcomes:
- Assists with the review and management of daily schedules of clinical support to ensure staffing levels meet provider and patient needs.
- In partnership with the Manager of Practice Operations and/or Clinical Manager, defines and communicates performance expectations and measurements. Regularly monitors performance, which includes feedback from providers for all clinical support roles. In partnership, monitors the delivery of high-quality patient care by supporting the implementation of quality initiatives and ensuring compliance with HIPAA, NCQA and Corporate Compliance programs.
- Coordinates and/or conducts orientation and competency training and coaching to ensure staff possesses the necessary skills to perform the critical functions of the clinical support roles. This includes the monitoring and auditing of ongoing work.
- Supports, monitors, and audits standard work implementation to ensure integration and sustainment into the teams’ workflows.
- Partners with the Clinical Integration department to identify and implement site-level initiatives to support improved clinical quality performance.
- Leads or assists with team meetings and daily huddles including discussion of daily metrics, protocols, and communications to improve patient quality outcomes.
- Supports (and may lead) process improvement activities to enhance effectiveness and efficiency of workflows.
- Creates an environment of employee ownership in their practice by providing timely communication of practice organizational information, engaging employees in problem solving and process improvement, and providing leadership support and resources.
- Continuously models excellence in clinical decision making, customer service, and conflict resolution to create a “patient-centered” care environment that will result in high patient satisfaction scores.
- Provides direct patient care as outlined in the Clinical Support & Triage RN job descriptions as needed (approximately 30% of time).
- Maintains exemplary knowledge of necessary clinical competencies assuring all training and training materials are up to date with most current evidence-based standards and regulatory requirements.
Education/Experience
- Associate degree in Nursing; bachelor’s degree in nursing preferred
- Minimum of 2 years’ experience; at least one year as nurse responsible for independent decisions (such as inpatient medical/surgical experience, triage nurse, home health nurse, clinical specialist, or other subspecialty)
Required License(s) and/or Certification(s):
- Current, unrestricted Registered Nurse licensure in Maine
- BLS required
- ACLS required for Cardiac Nurse
Skills/Knowledge/Competencies (Behaviors):
- Demonstrates an understanding of and alignment with mission and values of Martin’s Point.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent analytical and critical thinking skills.
- Effective process improvement skills.
- Effective mentoring and coaching skills.
- Ability to schedule and prioritize resources to meet daily business needs.
- Ability to use multiple computer systems to manage schedules, processes, and communications.
- Ability to work independently and make decisions.
- Ability to establish accountability and collaboration among staff members.
- Ability to gather data and produce meaningful interpretations of data.
- Ability to review and analyze data and metrics to inform development of programs and improved health outcomes.
- Clear and effective communication with patients and peers.
- Ability to establish accountability and collaboration among staff members.
- Ability to instruct team of changes related to role and workflows, and support implementation.
- Accomplished and effective trainer and teacher.
- Exhibits a positive, can-do attitude. Speaks in possibilities and uses positive language
- Ability to handle difficult conversations with patients and internal customers.
- Ability to serve as a knowledgeable resource; seeking new information to support patients.
- Thinks outside of the box to develop solutions and approaches to meet patient needs.
- Must be able to work flexible hours which may include weekends, evenings, and holidays.
There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org