Northern Light A.R. Gould
Department: Walk-In Clinic
Position is located:North Street Healthcare Mall
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 6:30 PM
Summary:
Manages the daily operations of the Physician and/or Ambulatory Practices sites.
Responsibilities:
1. Plans, allocates, and assigns duties and programs to the secretarial and nursing/MA staff. Monitors activities and operations to ensure that practices successfully meet objectives. 2. Supervises and coordinates those activities of all providers, administrative and clinical personnel. 3. Assumes role of resource for all staff. 4. Monitors the responsibilities assigned to secretarial and nursing/MA staff to maintain a High level of patient care and job efficiency. 5. Standardizes procedures and initiates changes when necessary. Constantly reviews administrative and operational procedures to strive for more efficient ways to conduct business and improve patient relations. 6. Directs operations to prepare and retain records, files, reports and correspondence according to various governmental and practice standards, including patient files and administrative files. Prepares and implements a records retention and disposition program for the practice. 7. Helps establish revise and implement practice policy and operating procedures. 8. Schedules and conducts office staff meetings to inform the staff of changes in the practice’s /organization’s policies to update and educate the staff, and to resolve and prevent problems. Prepares and retains minutes of all meetings. 9. Participates in nursing/secretarial/manager meetings with other Physician Services staff. As appropriate, notifies those who are to attend. 10. Attends all Joint Commission required inservices. 11. Maintain a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; review, document and address all incidents and safety violations within area of responsibility; report all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; support and facilitate open and non-punitive communication among NLH employees, non- employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns. 12. May have oversite of services that are not a direct an ambulatory care office site but has impacts on practice sites and hospital services which includes locations like a physician call center or a 24/7 switchboard.
Other Information:
Competencies and Skills
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
- Required Associate's Degree
Working Conditions