At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a manager for the Abulatory Surgery Center!
Position Summary:
The Manager of Ambulatory Care Center oversees the daily activities of front office, back office, and ancillary staff, orders and maintains adequate supply inventory levels. The Manager schedules staff and works collaboratively with the Director to ensure appropriate staffing levels are maintained. The Manager is available during evening and weekend hours to support clinic operations if needed. This position will work with physicians and support staff in promoting a team environment that supports customer service and high clinical standards in an efficient manner. The Manager is both patient and results focused, ensuring patient needs and fiscal/operations goals are met.
Education and Experience:
• Registered Nurse, BS degree required
• Five years of experience in a perioperative setting, operating room, PACU or surgery center
• Familiar with scheduling, billing, insurance reimbursement as applicable for OR setting
• Three years of experience and demonstrated skill in as a manager or lead role
Essential Duties:
• Coordinates, oversees, and assures the smooth operations and workflows of the clinic functions
o Maintains throughput and access to services
o Monitors patient volume to ensure volume budgets and goals are achieved
o Develops and maintains relationships with local physician offices, partners, community
organizations.
o Designs and supports disaster preparedness and response protocols at the community level in
partnership with health system Emergency Management following FEMA guidelines
• Promotes a service-oriented team approach to the services and work environment of the clinic
o Organizes, coordinates, and delegates work, ensuring the clinic operations run in an efficient
and effective manner
o Maintains skills in all roles to provide back up for these positions
as directed by licensure and scope of practice
o Develops and implements procedures and protocols related to front office and back office
processes
o Researches and resolves issues and concerns regarding office operations, functions, and related
matters
o Promotes and maintains effective communication among staff, providers and management
o Demonstrates exceptional customer service in a highly stressful environment
o Addresses client concerns promptly using customer-service
• Oversees staff by providing direction and guidance to maintain a team environment through training, recognition/evaluation and in-service education
o Schedules staff and coordinates time off requests, i.e. vacation and leaves, and coordinates
replacement staff as needed with the float pool scheduler and practice manager
o Observes and appraises staff performance to assure competency meets unit standards
• Works collaboratively with lea with the Medical Director to assess the effectiveness of the team, to include Physicians Advanced Practitioners, MA’s, and Ancillary services staff
o Develops department staff through ongoing education, on-the-job training, and evaluations
o Acts as a resource to the staff, resolving issues, and providing feedback as needed
o Assures compliance with health system’s affirmative action goals and policies
o Counsels staff on performance as required and effectively recommends employees for
transfers, promotions, demotions, training and termination
o Participates in progressive guidance and disciplinary action as needed, assuring all matters are
handled in accordance with applicable policy and procedures
• Maintains established policies and procedures including safety, environmental, and infection control standards
• Ensures the clinic meets regulatory and internal standards, including guidelines of the US Department
of Health Services and participates in regulatory audits and inspections
• Participates in community marketing of the Urgent Care Clinic
o Collaborates with community providers and clinics, offering marketing materials, explaining
services being offered that can support their practices and patient populations
• Collaborates with other Managers in the effective identification and resolution of office practice issues
o Participates in rotating weekend call for Ambulatory Care Centers with other Managers
o Accepts evening call to resolve issues during operating hours of the facility
• Participates in the financial performance of the clinic
o Provides input into the annual budget process and monthly review of financial reports
o Responsible for meeting year end flex budgets and labor targets for expenses and FTE’s
o Oversees clinic office purchases of supplies and equipment, controlling and reducing expenses
o Oversees staffing plan utilizing flex budget to increase or decrease staffing levels as needed
• Participates in special projects in collaboration with staff, acting as project lead as needed
o Implements operational plans to meet strategic, financial and clinical goals
o Performs research and analysis on special projects as assigned
• Maintains professional growth and development through seminars, workshops, and organization
offered programs
• Maintains reliable attendance by adhering to hospital system Attendance and Punctuality Policy and Procedure standards Contributes to the success of the organization by meeting organizational competency expectations and core values (respect, integrity, stewardship, excellence, collaboration and kindness), continuously learning, and by performing other duties as needed or assigned
Knowledge, Skills and Abilities:
• Experience in perioperative environment
• Excellent skills in the use of personal computers and related systems and software
• Knowledge of CPT-4 and ICD-10-CM coding
• Proven ability to meet operation goals and objectives
• Skill in directing the work of others and delegating assignments
• Skill in mentoring staff and providing effective coaching and feedback
• Excellent time management skills for self and staff
• Oral, written, and interpersonal communication skill and ability
• Effectively resolve problems and deal with difficult people and/or situations
• Work efficiently under pressure
• Independently take initiative, and accept responsibility for practice and staff success
• Set priorities and use good judgment
• Ability to engage patients and team members utilizing the CMH Experience Standards
• Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
• Ability to collaborate with all layers of the management/ administration team.
What It’s Like Working At CMH:
We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.
CMH offers a robust benefits package that includes:
- Robust Paid Time Off (PTO) program
- Medical plan with enhanced Tier 1 benefits provided within the CMH system.
- Dental plan
- Vision plan
- Health Savings Account (HSA)
- Basic Life insurance at no cost
- Supplemental Life insurance
- Long-term disability insurance
- 401(k) or 403(b) retirement savings plans
- Tuition IO partnership for student loan repayment assistance and tuition assistance
- Family leave program for Parental Leaves
- Comprehensive Wellness Program
Living in Central Maine:
While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools.
About Central Maine Healthcare:
Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!