Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
The Manager, Infrastructure Services is responsible for the effective management of the Network Services and Systems Engineering teams and respective processes that support the IT Systems and Data/Voice Network Infrastructure. This leader is expected to develop and mentor engineers, ensure appropriate training is actualized, define expectations and deliverables, and develop/improve/manage work management frameworks. Further responsibilities include management of maintenance processes, capacity planning, disaster recovery planning, and acting as a liaison to internal customers across the organization. (Systems and Network Infrastructure include, but are not limited to: physical and virtual servers, storage platforms and storage area networks (SANs), server operating systems, firewalls, data/voice routers and switches, load balancers/delivery controllers, wireless network controllers/access points, telephony servers and gateways, Microsoft Active Directory, infrastructure applications, monitoring/alerting platforms, data backup/recovery platforms.) This position offers a remote work schedule with visits to ME 2-4 times a year for Departmental Meetings.Job Description
Key Outcomes:
- Provide leadership for the Systems Engineering and Network Services Teams including setting expectations, providing feedback, coaching, and evaluation of performance.
- Conduct regular 1-on-1s with team members; support team members in meeting individual and team deadlines/goals by helping remove obstacles and solve problems.
- Ensure Systems Engineering and Network Services teams adhere to and advocate for established IT Policies and Procedures focused on quality.
- Develop and manage policies and procedures focused on stabilization, standardization, and simplification of IT Infrastructure operations.
- Serve as a liaison and primary point of contact for cross-functional internal teams.
- Work closely with other IT leaders to improve overall platform performance and readiness for future initiatives.
- Active member of the IT Leadership Team focusing on quality decision making, strategic vision and fostering a culture of fun, quality work and continuous growth and learning.
- Develops, manages, and executes portfolio of IT Infrastructure initiatives.
- Research emerging technologies, suggesting, and implementing applicable solutions to MPHC infrastructure platforms and internal customers.
- Provides detailed metrics on the availability, capacity, and performance of all Systems Infrastructure components.
- Collaborates with IT leadership to determine disaster recovery scenarios and mitigation strategies
- Work with Enterprise IT Architect – Infrastructure to develops a multi-year technical road map that includes technical solutions offering differentiating advantages for the business.
- Assist Director, IT Infrastructure to develop and manage yearly operating and capital budgets specific to IT Systems and Network Infrastructure.
- Manage and account for all Systems and Network Infrastructure maintenance and support contracts.
- Consistently employee Vendor Management techniques to build and maintain value-added vendor relationships and to hold vendors accountable for superior service delivery.
- Resolve billing errors and conflicts with service and equipment vendors.
Education/Experience:
- Bachelor’s degree in Computer Science, Information Systems or equivalent combination of education and experience.
- 7+ years Information Technology experience, preferably with regards to IT Infrastructure with 3 years in a leadership role.
Required License(s) and/or Certification(s):
- Information Technology Infrastructure Library (ITIL) Foundations Certification preferred.
- Scrum or Agile certifications preferred.
- Microsoft, VMware, and/or Cisco Professional certifications preferred.
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org