Dead River Company
Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.
1. Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
2. Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
3. Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.
4. Analyzes burning pattern changes for accounts and switches delivery schedule based on seasonality.
5. Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
6. Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
7. Addresses after-hours service requests.
8. Prepares initial ticket assignment for the next day.
9. Communicates with Dispatcher regarding:
Daily and weekly forecast plan
Assessment of delivery defects (run-outs, near misses, small drops, zero fills)
10. Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
11. Helps attain annual market performance goals.
Performs other work-related duties as assigned.
Other Attributes Required:
Planning and scheduling skills
A commitment to exceptional customer relations
Ability to meet deadlines
Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment
A high school diploma or equivalent is required.
Two years of experience in a dispatch environment with computerized dispatch technology is preferred.
Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone
Decisions are made relating to dispatching petroleum products and customer relations. Complex decisions are made in consultation with the Delivery Manager.
This position works closely with the Delivery Manager and Dispatcher(s).
Personal safety considerations relate to proper ergonomics while working at a video display terminal. Other safety considerations relate to the dispatching of petroleum products to avoid run-outs and minimize risk associated with delivery during all kinds of weather and varied delivery situations.
The work environment is a fast-paced office setting.
Physical Requirements Analysis:
The position requires frequent sitting with some standing and walking.
There is frequent use of the hands/arms/fingers to reach, feel, handle paperwork, and input data into a computer
There is frequent communication involving both talking and listening over the telephone or radio and in person
Vision requirements include the ability to read printed and handwritten documents and information contained on a video display terminal.
Weight or Force Moved:
There is seldom a need to lift an object weighing in excess of 10 pounds.
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