Patient Service Representative - Penobscot Pediatrics

Are you a friendly, detail-oriented professional who loves working with kids and families? PCHC’s Penobscot Pediatrics is seeking a Patient Service Representative (PSR) to be the warm, welcoming face that guides patients through check-in and check-out. In this vital role, you’ll deliver exceptional customer service with compassion, professionalism, and empathy—making a lasting impact on the patient experience. If you’re kind, patient, and thrive in a fast-paced, people-centered environment, we’d love to meet you!

What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg

Schedule: Full-Time, Monday-Friday, 9:30am-6pm

Highlights of the position:

• Provides high quality customer service to our patients by demonstrating kindness, effective communication, advocacy, and follow-through.
• Acts as first point of contact for matters pertaining to our patient care and schedule.
• Liaisons between patient and clinical team, ensuring communication is clear, accurate, and timely, and ensuring patient feels respected and heard.
• Is a welcoming and helpful presence to patients, both in-person and on the phone.
• Completes the registration process for patients at check-in and check-out, ensuring patient demographics, insurance information, and forms are updated and in compliance.
• Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PSR role as it relates to the revenue cycle process.
• Accurately schedules appointments following protocol and guidelines provided.
• Is educated on processes for records, referrals, billing, insurance, and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
• Collaborates with administrative and clinical teams to identify ways to improve patient experience.

Join PCHC's nationally recognized non-profit organization:

• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Competitive compensation and generous benefits

• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

Education and Experience:

• High school diploma or equivalent preferred
• Completion of Medical Terminology course preferred
• Two years of experience in medical office setting preferred
• Strong customer service skills required

Curious, or interested to learn more? Apply today! You can request a full copy of the detailed job description by emailing recruitment@pchc.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.

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