WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives.
As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the user perspective. We are looking for a Senior UX Researcher to be a part of an experienced team that delivers actionable insights to business partners that improve the usability, usefulness and desirability of our products, services, and tools that starts with a deep understanding of our users.
About The TeamThe UX Research team works across all of WEX’s products, services, and tools to ensure we design, develop and deliver useful, usable, and desirable experiences based on user needs and behaviors. We’re a close-knit team of curious, resourceful, empathetic, and innovative researchers who nerd out on all things related to user experience and research. As UX researchers, we act as the voice of our users to guide better decision-making and build empathy within WEX. If this sounds like you, read on!
What You’ll Do
- Plan and conduct research independently using a wide range of methods (such as usability testing, interviews, field studies, concept testing, surveys, etc.)
- Understand and apply appropriate analysis methods to translate data into actionable findings and insights.
- Keep stakeholders apprised and advocate for user empathy throughout the process.
- Identify and suggest new opportunities to fulfill business partners' needs and offer actionable insights.
- Present findings and recommendations independently to all levels within WEX to drive design, development, and strategy.
- Create user personas, journey maps, and other research deliverables.
- Maintain in-depth knowledge and understanding of current research methodologies and data analysis techniques.
- Maintains in-depth knowledge of market trends and competitors within an E2E initiative for WEX.
- Lead collaborative design thinking and brainstorming sessions.
- Mentors junior UX researchers on the team; junior team members look to you as a source of ideas and how to handle situations.
- Maintain a strong understanding of WEX products and consider business goals and feasibility along with user needs when making recommendations.
- Understand business outcomes and how they are linked to your work; help to incorporate success metrics to align on outcomes.
- Work with team members and other departments cross-functionally to align on ideas and/or concepts that drive positive user and business outcomes.
- Develop best practices, templates, processes, and frameworks for the team to use.
How You’ll Engage
- Strategic Mindset: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value
- User-Centric: Understands and advocates for the user’s needs with empathy
- Applied Expertise: Provides a deep understanding of methods and techniques, and best practices for the applied area of expertise
- Innovation Focused: Brings a hunger for new ideas or ways of thinking in pursuit of the optimal solution and a willingness to investigate
- Cross-Functional Collaborator: Champions for best in class outcomes while inspiring others to follow suit, creating alignment across functions
- Results Focused: Maintains data integrity and uses iterative experiments to design solutions that deliver on business goals
Experience You’ll Bring
- 6+ years of full-time business related experience in a UX Research-dedicated position, using both qualitative and quantitative research methods (e.g. usability testing, surveys, interviews, etc.)
- Bachelor’s degree in a related field (Psychology, Sociology, Anthropology, Human Factors) is required
- Experience designing and running research studies independently, end-to-end.
- Creative thinker with strong people and facilitation skills. A solid team player with a demonstrated history of collaboration.
- Well grounded understanding of usability best practices, heuristics, UX metrics, and cognitive biases.
- Comfortable interviewing and observing people in many different situations
- Proven ability to synthesize information and distill into meaningful insights.
- Track record of consistently producing research deliverables that are well-written and provide solid and actionable recommendations.
- Proactive & self-motivated: Jumps in. Manages time, projects, and workload effectively and independently; can multitask and juggling multiple priorities at a time.
- Strong collaborator, that fosters personable and productive stakeholder relationships at all levels.
- Experience with UX- and research-specific tools (e.g. UserTesting.com, Figma, Qualtrics, Optimal Workshop) is required.