The Senior Training & Talent Development Specialist is responsible for designing and implementing best-in-class training programs, driving operational excellence, and fostering a culture of innovation. This role will design, develop, and deliver comprehensive training programs to enhance the skills and knowledge of our employees, with a particular emphasis on insurance operations, workers' compensation claims handling, and soft skills development. Reporting directly to the Director, Training & Talent Development, the incumbent will oversee all training initiatives supporting core insurance operations and business goals.
Responsibilities:
- Conduct thorough needs analyses to identify training gaps and opportunities within the organization.
- Design and develop engaging and effective training curricula, materials, and deliverables tailored to the insurance industry as well as soft skills training programs.
- Prepare facilitator and participant guides to support effective training delivery.
- Deliver in-person and virtual training sessions, workshops, and seminars to ensure consistent knowledge transfer and skill development.
- Collaborate with subject matter experts, particularly in the areas of workers' compensation claims handling and insurance operations, to ensure the accuracy and relevance of training content.
- Participate in the rotation for facilitating the organization's onboarding experience for new employees.
- Ensure training materials are up to date, engaging, and aligned with organizational goals and industry best practices.
- Stay up to date with industry trends, best practices, and regulatory changes to ensure training content remains current and compliant.
- Contribute to the creation and implementation of talent development strategies, including succession planning, career pathing, and leadership development initiatives.
- Utilize project management frameworks to plan, execute, and manage special training projects.
- Mentor and provide guidance to team members, ensuring the delivery of high-quality training solutions.
Minimum Knowledge, Skills, and Abilities:
- Minimum 5 years of experience in Property & Casualty Workers Compensation indemnity claim handling and deep understanding of the insurance industry required; 7+ years preferred.
- Proven ability to deliver effective in-person and virtual training programs, with expertise in training & talent development preferred.
- Excellent communication, presentation, and facilitation abilities.
- Excellent written and verbal communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
- A deep personal commitment to nurturing employees' skills and growth.
- A proactive approach to building rapport with stakeholders to understand needs and gather ongoing feedback.
- Willingness to obtain and maintain required certifications in learning and development.
- Proven experience mentoring and leading projects.
- Proficient in Microsoft PowerPoint, Excel, Word, and Outlook.
- Willingness to travel as needed.
Our comprehensive benefits package includes all traditional offerings such as:
- Health Insurance options, Dental Insurance options and Vision Insurance
- Employee Life Insurance/AD&D and Dependent Life Insurance options
- Short-term & Long-term Disability
- Health Savings Account with potential employer match
- Flexible Medical and Dependent Care Account
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Legal/Identify Theft Insurance options
- Long Term Care Insurance
- Pet Insurance
- 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
- 5 weeks of Paid Time Off (PTO)
- 7 paid holidays
We also offer other benefits to help foster a healthy, balance lifestyle such as:
- Flextime schedules
- Paid Parental Leave
- Student loan paydown and refinancing assistance
- Educational assistance for job related courses, seminars, certifications or degrees
- One paid day every year to volunteer for your non-profit of choice
- On-site fitness center (Maine & Virginia) or fitness reimbursement
- Subsidized parking
- Sit-Stand desks & daily stretch breaks
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.
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