Analyst - Credit & Collections

The base salary range for this position is dependent upon experience and location, ranging from $64,538 to $80,673

Responsibilities

Responsible for the analysis, reporting, and technical understanding of credit and collection and other related data. Coordinates and improves collection activities and systemic changes within the department and with outside agencies to assure prompt, courteous and proper collection in adherence with regulatory guidelines. Works within a group identifying and designing system efficiencies.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

• Understand the design and logic of the CMP SAP system. Process workflow errors and identify opportunity to improve system efficiencies. (35%)
• Ensuring system logic and business processes are accurate are adhering to all regulatory guidelines. (30%)
• Processes accounts with overdue bills for non-payment. Coordinates proactive calling campaigns and field collections for residential and non-residential customers with arrears. (10%)
• Works closely with management to develop, improve and implement collection process. (10%)
• Prepares and maintains credit and collection records, files and reports. Maintains follow-up files for special handling of accounts as required. (10%)
• Other duties as assigned. (5%)

Skills and Requirements

• Bachelor’s Degree preferred. Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.

Skills/Abilities:

• Strong analytical and technical ability.
• Working knowledge of customer service, SAP, and collections policies and practices.
• Strong communication skills.
• Effective problem-solving and organizational skills.
• Able to multi-task.
• PC skills, including MS Office Suite

Competencies

• Develop Self & Others
• Empower to grow
• Collaborate and Share
• Be a role model
• Focus to achieve results
• Be agile
• Technical Skills

Benefits:

• Award winning student loan debt repayment program
• 12% 401(k) Match
• Competitive salary and performance-based bonuses
• Comprehensive benefits - including medical, dental, vision and variety of well-being programs
• Tuition Assistance
• Opportunities for professional development, career advancement, and internal mobility
• Supportive and inclusive work environment
• Generous PTO policy

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Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date: