NBC Control Operations Analyst

About the Team/Role 

WEX Health offers custody services to providers of Health Savings Accounts (HSAs) through the WEX Inc. Non-Bank Custodian (NBC). The role of an NBC Control Operations Analyst is to assist with identifying and mitigating risks and implementing corrective actions to ensure compliance with regulatory standards and internal policies. The NBC Control Operations Analyst is responsible for performing daily activities and functions related to HSA Custody services.

How you'll make an impact

DAILY OPERATIONS

• Monitor reporting and review consumer accounts to ensure compliance with OFAC (Office of Foreign Assets and Control) sanctions
• Review documents to ensure compliance with the Consumer Identification Program (CIP) and notify partners of required action for accounts lacking proper consumer identification documentation.
• Handle processing of unclaimed property for abandoned HSA accounts, including reviewing accounts for eligibility, closing accounts, and preparing reports.
• Monitor reporting on consumer account balances and notify partners of overdrawn accounts

CUSTOMER SERVICE

• Respond to partner-submitted tickets within service level agreement, maintaining best-in-class customer service

• Respond to consumer phone calls or emails regarding unclaimed property and the status of tax forms
• Maintain contact lists and send notifications to partners related to HSA control operations tasks

COLLABORATION & TEAM WORK

• Coordinate with cross-functional teams as needed to complete control operations tasks
• Communicate with internal and external stakeholders regarding account opening or closing activities
• Foster a supportive team environment by participating in meetings, contributing to shared efforts, and being open to feedback

PROCESS IMPROVEMENT

• Identify opportunities for process improvements
• Adopt new procedures and processes as instructed
• Complete other assigned tasks/projects

Experience you'll bring 

• Bachelor’s Degree in business, finance, accounting or related field or minimum of 1 year experience working within a control function or close partnership with a control functions 
• Some understanding of the Custody Services Business.
• Experience of working across multiple business areas and/or functions to deliver results
• Strong analytical and numeracy skills
• Attention to detail and ability to work accurately while still meeting deadlines
• Intermediate to advanced computer software literacy (word, excel, Power Point & Google Suites.
• Must be goal-oriented and have the ability to execute daily and weekly objectives.
• Ability to manage time effectively and prioritize tasks
• Strong customer service and leadership skills
• Effective oral and written communication skills
• Able to work effectively both alone and in a team setting
• Flexible/Adaptable to change
• Ability to maintain confidentiality
• Ability to multitask
• Self motivated