Senior Professional Services Consultant

About the Role/team

The Program Manager actively leads multiple programs.  This includes leading a team of cross functional, cross product resources in establishment of project management standards and the delivery of the products and services sold. The Program Manager will build a strong and effective working relationship with the client, as well as coaching the team to success.

How you'll make an impact

• Drive contract ownership by ensuring terms and obligations are met 
• Initiate, plan, and execute a portfolio of large strategic programs
• Communicate to internal/external stakeholders including executives to provide on-time, within estimates, quality deliverables that meet product expectations and customer satisfaction 
• Identify and implement project management best practices
• Create, maintain and communicate Risk Assessment and Plan to insure the readiness of the organization to support the deliverables 
• Interact with other WEX  Teams to accomplish project goals and assure solutions long term support plan
• Mentor and lead program managers on strategic programs

Experience you'll bring:

• Ability to draw on a variety of prior experience, including direct client engagement, related functional experience in technical and subject matter knowledge, and project management, in order to lead their team to success
• 10+ years project management experience in a consultative customer environment with at least 5 years in a project manager leadership role; 5 years of experience managing large scale product implementations 
• Demonstrated understanding a project management methodologies, performance measurement and metrics, and business and financial analysis 
• Consultative abilities, sound judgment decision making skills, and ability to work under continual deadline pressure
• Demonstrated ability to lead others to execute on complex business strategies, driving measurable results 
• Demonstrated ability to build rapport, influence and problem solve with various levels of client employees 
• Demonstrated ability to successfully facilitate root-cause analysis on complex issues 
• Able to collaborate, negotiate and persuade, while maintaining positive relationships with employees, peers, internal partners, clients and third party partners 
• Ability to travel up to 25% is required