Receptionist - Medical Practices

JOB SUMMARY:   Receives patients, ascertains their specific needs, and performs related duties according to the Practice needs.

ESSENTIAL FUNCTIONS

• Greet patients in an appropriate, welcoming manner.
• Answers phone calls using the Telephone Etiquette process and refers calls as appropriate.
• Forward calls needing triage to the office nurse or the PCP’s Medical Assistant.
• Have appropriate Passport training and verify all insurance cards at the time of registration. Stay up to date with all Passport changes and updates.
• Collect co-pays at the time of the visit.
• Ability to schedule tests, procedures, and referrals.
• Ability to prepare medical records for review for Insurance Companies or for Lawyer Requests.
• Ability to scan reports into patient charts, using the appropriate method.
• Verify the Patient Portal daily to make sure patient concerns are addressed. Make sure to notify providers if some remain unaddressed.
• Assist with filling out of Pre-Authorization forms as needed.
• Fill out demographics on forms for providers (ie, DMV, Disability, ML, FMLA)
• Have appropriate Cerner training and stay up to date will all changes as they arise.
• Have appropriate HMS training and stay up to date with changes as they arise.
• Make sure to inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment. (ACO patients are flagged in our Cerner system)
• When working at the check-out window and scheduling patients for Mammograms, make sure to completely fill out the first section of the Mammogram log.
• When working the check-out window, make sure to always verify the patient’s name and DOB and highlight that information on the visit summary, along with highlighting their next appointment.
• Ability to inform office nurse or provider when a patient call reporting complications after a procedure or surgery.
• Assist in the training of new receptionists, if needed
• Pick up mail if necessary.
• Report missing office supplies to the Lead Receptionist or Office Manager.
• Maintain Practice environment. Ensure compliance with RHC guidelines, licensing, accreditation requirements and assure compliance with HIPPA policy.
• Perform such related duties not listed herein but deemed in the best interest of the Medical Practices and NMMC.