Work from home – Evening & Weekend Seasonal Service Dispatcher

Dead River Company | Brunswick, ME

Posted Date 10/09/2019
Description
  • Flexible schedule hours are Monday - Friday 5:00pm - 10:00pm and Saturday and Sunday 8:00am - 5:00pm
  • This position requires in-office training in Brunswick, ME

Position Summary:

Ensures the timely, safe and efficient delivery of petroleum products and emergency service utilizing a computerized dispatching and monitoring system. This position effectively communicates with customers, schedules drivers and technicians, and monitors delivery and service progress to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.

Essential Functions:

  1. Courteously answers emails, phone calls and/or makes outbound calls as needed. Proactively communicates back to customers:
    • If a delivery cannot be made or completed
    • Resolve after hours service requests
  2. Acts as the primary communication link using cellular telephone to connect with all on-call drivers & service technicians regarding job assignments or job progress
  3. Communicates with daytime staff and/or management about the following:
    • Exceptions about truck and driver availability for next day or week
    • Driver manifest concerns
    • Customer run-outs so that adjustments can be made to account
    • Follow-up service work required
  4. Resolves credit issues (COD customers). Relays information back to the driver or technician for appropriate delivery and/or collection.

Other Tasks:

  • Performs other work-related duties as assigned.

Education:

A high school education or equivalent is preferred.

Contacts:

Dispatchers frequently deal with customers, other employees (technicians, drivers, and office personnel) and management.

Experience:

Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.

Certification and Testing:

No licensing or testing is required for this position.

Equipment Used:

Normal office equipment is utilized including a personal computer and cellular telephone.

Decisions Made:

This dispatcher must plan and schedule technicians & drivers time. The dispatcher handles customer complaints and service/delivery related issues. Issues that cannot be satisfactorily resolved are referred to the service/delivery manager.

Safety Considerations:

Safety considerations relate to proper ergonomics in an office setting including proper work station and computer terminal setup.

Other Attributes Required:

  1. Strong communication and listening skills
  2. Planning and scheduling skills
  3. Accuracy, organization, and attention to detail
  4. Analytical skills
  5. Dependability
  6. Courteous demeanor
  7. Ability to work in a dynamic environment without distraction

Work Environment:

Most of the work is performed in an office setting with controlled temperatures. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

  • The position requires frequent sitting with occasional standing and walking
  • There is frequent use of the fingers to write, input data into a computer system, and handle paperwork
  • There is frequent communication involving both speaking and listening

Weight or Force Moved:

There is rarely a need to lift or move an object weighing more than 10 pounds.

Job Type
Seasonal
Geographic Region
Midcoast

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