ESSENTIAL FUNCTIONS:
Resource Navigation and Coordination
- Effectively collaborate with other members of the Collaborative Care Behavioral Health Team, including primary care physicians, psychiatrists, social workers, patients, and families and promote a team-based approach to care and productive
- Effectively prepare for case review with the Collaborative Care Behavioral Health Team, by identifying community resources available to
- Complete resource assessments to support patients and families in identifying and selecting community support services based on the care
- Collaborate with other members of the Collaborative Care Behavioral Health Team on resource identification and navigation for patients, as part of achieving their treatment
- Support patients and families in identifying and accessing community resources to promote strong biopsychosocial supports for
- Coach patients and families on resources available to them at InterMed and in the community to address their psychosocial
- Contact patients to follow up with and/or confirm they have contacted specialists or established connections with the resources recommended to them as part of their treatment
- Communicate with clinical staff and physicians regarding status of patients in referral and resource identification
- Serve as a subject matter expert in community behavioral healthcare options, trends, availability, and referral processes at all levels of
- Demonstrate engagement practices and skills to form connections with clients and individualize approach based on client need and stage of change
Operations
- Answer incoming calls from internal customers, patients, and specialist offices
- Enter referral data in EMR system
- Create and maintain spreadsheet of community mental health facilities and practitioners, what they specialize in, what insurances they accept, etc. as a resource to the Collaborative Care Behavioral Health
Community Relationships
- Facilitate referrals for clinically indicated services outside of the organization evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.
- Build a rapport with mental health facilities and practitioners to ensure collaboration between InterMed behavioral health and community resources Work collaboratively with patients to reduce barriers to accessing behavioral health services
- Be familiar types of insurance plans and how they affect referrals
Referrals
- Process behavioral health referrals as decided by the Collaborative Care Behavioral Health Team on behalf of InterMed patients
- Work collaboratively with patients to verify their insurance benefits, confirm insurance statuses and find in-network behavioral health
JOB REQUIREMENTS:
- At least one year of experience in a mental or behavioral health setting, required
- Degree from an accredited institution with a specialization in psychology, behavioral health, social work, special education, counseling, rehabilitation, nursing, or closely related field, preferred
- Previous experience in care coordination, care management or case management, preferred
- Intermediate proficiency of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and webmail
- Ability to work within a multidisciplinary team
- Ability to multitask in a fast paced, team oriented, busy clinical environment
- Ability to prioritize, organize, and plan work independently as well as take direction from multiple sources
- Committed to excellence in customer service and clinical care
- Ability to meet scheduling needs of patients in efficient and friendly manner
- Ability to demonstrate good decision making and professional judgment skills
- Ability to maintain strict confidentiality as defined in the InterMed privacy policy and HIPAA
- Excellent communication skills; both oral and written
- InterMed, P.A. requires COVID-19 vaccination
SCHEDULE:
Monday through Friday, 40 hours per week
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Qualifications