EAP Counselor LMSW-CC

Northern Light Health

Department: Healthy Life EAP

Position is located: One Cumberland Place Office

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary:

This position provides assessment, referral and short-term counseling services to clients; responds to critical incidents as needed; and is increasingly performing consultation, coaching, and training to executives.

Responsibilities:

• Assessment, referral and short-term services for EAP clients
• Provides Corporate Leadership Training and Consultation
• Manages supervisor mandated and SAP referrals
• Responds to critical incidents in the workplace
• Assists in client account management and retention
• Provides case management and HR consultation as needed
• Provides on-site services when requested including training
• Provides necessary paper records as scheduled and maintains timely records in EAP software system
• Identifies opportunities to expand business clients
• Fulfills on-call duties as needed
• Assists in miscellaneous other tasks as needed.

Other Information:

Competencies and Skills

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Licensed Master Social Wrkr - Cond Clin

Education

• Required Master's Degree

Required Experience

• 3 year/years of Relevant Work Experience

Working Conditions

• Extend body and limbs to reach items.
• Lifting, moving and loading less than 20 pounds.