Strategic Implementation Manager 2

WEX Inc | South Portland, ME

Posted Date 11/05/2018


WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. 

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. 

If you are looking for a growing career – come be part of WEX today!

General Purpose:

Create and manage project plans to implement large, complex Clients. 

Create and manage project plans to implement significant changes to existing Client programs.

Identify, plan and oversee all business readiness activities related to platform conversions, implementation of new features and functionality, including but not limited to training, user acceptance testing, project communication and post-implementation user and customer support processes.

Lead and execute communication with cross functional teams

Participate in the sales process to vet and sign prospective partner/fleets

Project Management

Lead and execute projects involving cross functional teams, some which may require development and new features and functionality. 

Plan, define and/or validate project scope and define high level and detail-level business requirements.  Facilitate sponsor and stakeholder agreement and sign off process.

Create, maintain and execute project plans to insure that project deliverables and expected outcomes are met.

Identify, plan and oversee all business readiness activities required to implement the project

Manage project risk and scope or requirement changes

Track and report performance metrics against project plan

Form and lead cross-function teams

Create and execute training plans

Ensure program meets  Client requirements

Provide post-implementation support during project stabilization periods.

Ensure business requirements are effectively translated to system requirements.

Manage project risk and scope or requirement changes.

Ensure that the technical project plan and business readiness plans align.


Relationship Management

Create and cultivate close working relationships with the client and key stakeholders throughout the implementation.  Drive partner satisfaction. 

Identify opportunities for leveraging faster and more substantive results through understanding of client systems

Build trust; demonstrate approachability

Act as the primary point of contact

Build and maintain relationships with the client, sales, and all internal and external stakeholders

Build trust through responsiveness, approachability and follow through. 

Ensure a seamless transition to Account management for BAU service.

Communication Management:

Effectively manage communications both internally and externally to ensure successful launch. 

Prepare and distribute regular project updates to Core Teams, Client/Relationship Management, Sales, Sales Acquisitions, CSO Management Team, PMO Office, Product Development, and Executive Sponsors

Prepare and distribute Executive Level updates as applicable

Facilitate and document issues and action items

Effectively organize thoughts, ideas, and opinions and present the information clearly, concisely, and in a timely manner

Prepare and coordinate with MARCOM on external communication plans


Process Improvements

Responsible for the process and value stream improvements related to implementing contracts.

Document process changes and provide training on new projects as required.

Actively contribute to and help accelerate the WEX Brand. 

Sound collaboration with cross-functional teams.

Conduct post mortem/lessons learned sessions; ensure take-aways are sufficiently documented and become routine components of future projects. 

Geographic Region
Greater Portland/Casco Bay
Healthcare | Management

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