Director - Primary Care Services

Management/Leadership
Req #: 13375

Summary:

The Director – Primary Care Services role is responsible for managing all operational aspects of the primary care practices to ensure quality patient care. Responsible and accountable for practice culture and engagement, management and staff development, recruiting and retention of management, staff and providers, and financial performance. Collaborates with peers and with a multidisciplinary team (Information Services, Human Resources, Central billing office, credentialing, legal, finance and others) to ensure practices are functioning optimally and are in compliance with all regulatory bodies. Partners with Medical and Administrative leadership with strategic planning and business development for practice area.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Bachelor’s degree in healthcare management or related field and a minimum of five years progressive and relevant healthcare management experience. 

2. License/Certifications: N/A 

3. Experience: Knowledge of the principles and practices of healthcare administration, fiscal management and government regulations and reimbursements. 

4. Knowledge of HR management practices including supervision and staff development. Skills in exercising a high degree of initiative, judgment, discretion and decision-making to achieve organizational objectives. 

5. Outstanding communication and interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing, and to develop and maintain effective relationships with staff, physicians, executives and the public. 

6. Knowledge and understanding of financials including AP and AR. Knowledge of customer service concepts and techniques. 

 7. Proficient computer skills. 

8. Skills in organizing work to achieve goals and objectives. 

9. Ability to read, interpret and apply policies and procedures. 

10. Ability to maintain confidentiality. 

11. Ability to analyze and interpret complex data. 

12. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 

13. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. 

14. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.