Patient Care Coordinator

University of New England | Portland, ME

Posted Date 1/13/2020

The Patient Care Coordinator (PCC) is the administrative and operational facilitator for the Group Practice Comprehensive Care Clinics at the College of Dental Medicine. The PCC is the primary contact for patient communication within the group practice, and is responsible for management of the group practice, coordination of patient appointment scheduling and student clinical schedules (appointments). Other duties include instructing the students in clinical business operations, overseeing the student business operations daily within the practice, tracking missing charges, approvals and prosthodontic lab cases. In addition, the PCC coordinates with the Group Practice Leader for patient assignment to students to support timely quality patient care, while providing optimum educational experiences for students, thus ensuring that students follow clinic guidelines and protocols.


  • Management of the Comprehensive Care Group Practice consisting of 32 students and support clinical faculty.
  • Coordinate patient and procedure assignments in collaboration with faculty.
  • Manage patient and student clinician appointments.
  • Provide consultative guidance to students regarding business transactions.
  • Engage in and support the process of Risk Management and Quality Assurance.
  • Facilitate patient record audits.
  • Act as a liaison between patient, student, and business office-resolution of outstanding balance collections.
  • Provide group practice report management and follow-up.
  • Lead the Axium system business continuity plan within the practice in the event of clinic information system failure.
  • Serve as a primary patient contact for patient questions or concerns, and seek follow up information as needed to resolve inconsistencies.
  • Contribute to the patient centered/student centered educational mission of the College of Dental Medicine.
  • Ensure student clinicians and faculty operate in an organized manner to provide patient care in a safe environment following OSHA and CDC guidelines for dentistry and bloodborne pathogens.
  • Work independently and as part of the clinic team.
  • Monitor the indicators of student and patient progress in collaboration with Group Practice Leaders.
  • Facilitate emergency care within the group practice.
  • Model effective dental teamwork, practice management, HIPPA compliance, and professionalism for students.
  • Perform other duties as needed to contribute to an efficient positive clinical operation.


  • Certified Dental Assistant, dental office manager, or any combination of education, training, or experience that provides the required skills, knowledge and abilities, with a minimum of three to five years of relevant experience in a dental or medical healthcare facility preferred.
  • Excellent written and verbal communication skills.
  • Must be able to effectively interact with patients, students, faculty, and other healthcare professionals.
  • Ability to understand medical/dental terminology and dental treatment plans preferred.
  • Experience with Electronic Health Record systems, computers, telephones, printers, copiers, and general office technology.

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