Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
The Mailroom Associate (Business Support Specialist II) works collaboratively with the entire Support Services team to provide a variety of support related services and is responsible for processing outgoing and interoffice mail, sorting and distributing incoming mail, shipping and receiving packages, , providing courier services to multiple locations, fleet management, operating and maintaining specialized mail processing machinery on a daily basis. The Business Support Specialist II also provides mailing support to the entire organization ensuring mailing projects follow CMS and USPS guidelines.Job Description
Key Outcomes:
- Perform daily mailing projects including letter separation/identification, inserting, and posting, adhering to CMS requirements.
- Transports mail, confidential information, x-rays and medical records, equipment, and supplies in a courteous, respectful and timely manner to ensure efficient flow of information throughout all locations.
- Receives, collects, sorts, and deliver interoffice mail, USPS mail, UPS, FedEx and other carrier letters and small packages company-wide for multiple locations in accordance with USPS, FedEx and various vendors regulations
- Processes outgoing mail and packages from our internal departments according to department guidelines
- Receive incoming shipments to verify correctness of items, check for damaged goods, ensure that goods are appropriately routed to various departments
- Safely and effectively maintains and operates USPS approved postage equipment and machinery, inserting, collating, folding, stuffing and coordinating with mail processing
- Identify, set up and program the Pitney Bowes inserter machine according to job requirements while performing quality checks during the production run
- Provides exceptional customer service, production coordination, quality control and supply management in support of the department’s balanced scorecard
- Transports pharmaceuticals, lab specimens, toxic waste bio-medical instruments and hazardous materials, between our sites and offsite facilities in compliance with federal, state and local government guidelines
- Manages the IT hardware central supply inventory, working with Supply Chain on reorders and shipping to employees’ home/office locations.
- Safely operates MPHC vehicles according to MPHC protocol
- Assures all records and logs maintained by the team are accurate and remain up to date according to governmental and department guidelines
- Maintains active Ergonomic Team Member status by attending team meetings/training sessions and performing ergonomic evaluations
- Serves as backup for answering the Support Services emergency hot line by prioritizing and coordinating response according to the level of emergency and established protocols
- Performs quarterly safety inspections and maintains first aid kits throughout the organization
- Active involvement in quality improvement projects and initiatives in support of the fiscal integrity of the organization
- Maintains individual work area and team area in a clean and organized fashion
- Assist in identifying process and quality improvements
- Maintains vehicle maintenance for the MPHC fleet; manage annual inspections, tracking mileage, registration, repairs, fueling, transpass, insurance and monthly billing invoices for Martin’s Point fleet of vehicles
- Other duties as assigned
Education/Experience:
- High School diploma or GED
Required License(s) and/or Certification(s):
- Valid Maine driver’s license
Skills/Knowledge/Competencies (Behaviors):
- Demonstrates an understanding of and alignment with Martin’s Point Values.
- Must be a self-starter, able to work independently with attention to detail
- Must be able to follow written and oral instruction
- Visual acuity and fine motor skills are needed for daily routine tasks
- Maintain confidentiality and be able to function independently in a team environment
- Must be comfortable in a high energy environment
- Knowledge of mechanical operations of mailroom equipment
- Must have strong computer skills – ability to program various systems including Pitney Bowes inserter, Pitney Bowes USPS postal machine, Tektrack software and database management
- Prompt, neat, courteous and efficient in dealings with staff, patients and external customers
- Strong communications skills – ability to communicate well at all levels of the organization demonstrating tact, diplomacy and sensitivity
- Ability to perform the physical requirements of the job to include bending, stooping, standing for long periods of time and lifting up to lift 50 pounds
- Model good safety habits
We are an equal opportunity/affirmative action employer.
Do you have a question about careers at Martin’s Point Health Care? Contact us at: jobinquiries@martinspoint.org