The Underwriting Business Analyst, Operation Services (BA), will support projects and initiatives to achieve team, department, and corporate goals. The incumbent will take the business lead role in small and medium-sized initiatives related to Operations Services systems, including CRM, internal and external portals, and other systems as needed. The BA will work with both business and IT resources to completion and will provide on-going decision-making, monitoring, support, and approval testing of these initiatives. The BA will analyze existing workflow and processes and recommend and manage system modifications to meet the changing needs of the Operations Services team. The BA will work with all necessary subject matter experts, internal underwriting staff, internal IT staff, and third-party service providers to achieve this goal. This role will monitor system changes from inception to completion for Operations Services systems, coordinating all aspects of implementation, as well as, monitor, summarize, and communicate changes and status to relevant underwriting department employees.
1. Coordinates small and medium-sized project initiatives, communicates with both business and IT resources as well as interdepartmental committees and external service vendors.
2. Partners with vendor and internal technology teams to define and document business requirements, test system results, and confirm implementation of system changes.
3. Monitors the progress of all defects, enhancements, and changes sent to internal and external system partners for implementation.
4. Reviews and/or coordinates the review of system specifications with appropriate subject matter expert to ensure quality and accuracy in all system changes.
5. Validates and participates in system vendor and internal test results to confirm system accuracy.
6. Establishes and maintains effective communication and collaboration with Underwriters, Premium Billing, Premium Audit, Information Systems, Policyholders and Agents.
7. Identifies and investigates errors or anomalies in system results, data and reporting and works through to ultimate solution.
8. Keeps up with compatible technology related to agencies and helps to ensure that MEMIC is taking advantage of these services.
9. Provides resource support to external users for the Quick Comp Help Line using telephone and e-mail communication. This includes the initial setup of new users within the portal and providing new user training as needed.
1. Bachelor’s Degree with two to four years of business experience or an equivalent combination of education and work experience.
2. Prior workers’ compensation and/or insurance experience a plus.
3. Prior Project Management and/or Business Analyst experience a plus.
4. High proficiency with Microsoft Office (Excel, Word, PowerPoint) with Visio and Access a plus.
5. Experience with AS400, CRM, PowerBI, and ImageRight a plus.
6. Must have the ability to work effectively with other organizational team members.
7. Strong organizational skills and attention to detail a must, with the ability to work independently while managing multiple priorities and deadlines.
8. The ability to communicate both verbally and in writing in a clear, direct, and consistent manner.
9. Ability to motivate and inspire trust, teamwork, and high performance.
10. Ability to adapt to changing systems and compliance-related needs.
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law.