Relationship Manager

Job Summary:

WEX Inc. is seeking a motivated and results-driven Payments Partnership Manager to collaborate with WEX Corporate Payments Direct customers with the goal to create mutual value, retain and grow significant profitable payments volume.  The ideal candidate will function as a Relationship Manager and be accountable for delivering on strategic growth objectives, as well as staying abreast of day-to-day operations. This position will report to the Director of Direct Partnerships in WEX Corporate Payments and be an individual contributor working in partnership with a broader Relationship Management team and a variety of internal business partners at WEX. 

This role can work Remote within the US.

Performance Objectives: 

The ideal candidate will have the opportunity to:

• Serve as the functional lead for several of WEX’s largest Direct partners.  This requires complex team coordination, and an understanding of all facets of each partners’ key stakeholders and business, including processes, technology, and customer relationships.
• Work closely with WEX Corporate Payments leadership, WEX Bank, account management, managed services, operations, finance, legal, product management, and product solutions.  In-person support of WEX’s Direct partners is critical, and as such, the Partnership Manager should expect 30% of time spent on site with Direct partners.
• Be measured based upon predefined accomplishment of milestones, projects, and financial metrics that relate to assigned embedded partners within WEX’s portfolio.
• As the client advocate and relationship owner, establish, develop, maintain and grow existing relationships.
• Form key trusted advisor roles with WEX Corporate Payments leadership, operations, product, technology, legal and finance.
• Act as an escalation point for significant issues as they arise, helping to drive timely resolution.
• Work closely with internal teams to assist in driving process improvement and resolution of operational issues.
• Partner with the internal Finance team to track portfolio KPIs and model financial deal terms. 
• Lead Quarterly Business Reviews with WEX and Direct partners’ senior management.
• Work with leadership and delivery teams to maintain and drive execution of an active roadmap of new value creation concepts/functionality and their associated work plans for implementation.
• Mitigate risks and drive opportunities, with respect to relationships and profitability.
• Identify and eliminate barriers to the successful delivery of products, services and financial growth.
• Manage partner contract renewals and negotiation process to secure deal terms that will facilitate profitable growth from Direct partners.
• Assist product solutions in the creation of business cases for product design opportunities in partnership with the WEX Corporate Payments Product team.
• As the contract and billing owner, understand and validate invoices and contract clauses, assist in pricing model development.
• Look for value-add opportunities to share additional WEX services; assist in the sales and implementation process for new embedded partners.

What do you need to succeed in this role:

• Bachelor’s degree, MBA preferred
• 10+ years experience in relationship management, consultative sales, contract negotiations, operations, and/or solution architecture roles.
• Relationship management experience, preferably with Direct corporate customers related to commercial financial products and services 

• Commercial card and Payments knowledge

• Demonstrated financial acumen
• Excellence in personal effectiveness and credibility with management and partners
• Excellence in flexible problem solving, analysis, and issue resolution

• Consultative sales
• Contract negotiations
• Payments product and/or technology experience
• Project management experience
• Ability to travel 30% of the time