Maine Medical Partners – Endocrinology and Diabetes Center is seeking a patient-centered, Scheduling Specialist to join their Scarborough team! This position is primarily responsible for scheduling and rescheduling patient appointments and other clerical duties as necessary. Medical office experience and/or clinical experience is highly preferred but MMP Endocrinology is willing to train the right individual with professional customer service experience. Must be willing to assist the Lewiston location as necessary.
MaineHealth offers wonderful perks and benefits!
•Employee Wellness Programs
•Paid Parental Leave for Birth and Adoptive Parents
•As part of our Commuter Choice Program, we offer FREE bus trips to our employees traveling on the Greater Portland Metro (including BREEZ and HUSKY lines), South Portland Bus Service, and ShuttleBus-ZOOM. Our program is designed to support employee transportation needs, reduce traffic congestion, and improve air quality in the greater Portland region!
The Scheduling Specialist is responsible for performing appointment scheduling for a high-volume multi-physician specialty care practice, including coordination of surgeries, and/or surgical procedures at multiple locations.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High School graduate or equivalent preferred.
- License/Certifications: N/A
- Experience: N/A
- Knowledge and skills in using office equipment.
- Knowledge of customer service concepts and techniques.
- Excellent organizational skills with the ability to accomplish multiple tasks and have the flexibility to meet changing demands on a daily basis.
- Excellent communication and interpersonal skills with the ability to communicate clearly in person and on the phone.
- Excellent customer service skills.
- Strong computer skills.
- Ability to read, understand and follow oral and written instructions.
- Ability to maintain confidentiality.
- Ability to work independently and as a team member with minimal direct supervision.
- Ability to maintain a professional manner even under stressful situations.