Northern Light Health
Department: Credentialing
Position is located: Cianchette Professional Blding
Work Type: Full Time/Temporary
Hours Per Week: 40.00
Work Schedule: 8:00 AM to 4:30 PM
Summary:
The Credentials Support Assistant is an entry level position that will handle highly sensitive and confidential information, exercise discretion and judgment, update database. This position requires knowledge of provider credentialing and enrollment. This position requires excellent interpersonal, organizational, detail-oriented and computer skill.
Responsibilities:
- Data entry of credentialing applications and supporting documents.
- Complete online primary source verification.
- Complete and/or send email, fax or phone verifications.
- Scan documentation and upload into database according to procedures and applicable crosswalks.
- Performs miscellaneous job-related duties as assigned.
Other Information:
- Excellent attention to details.
- Follow through and complete projects as assigned.
- Excellent time management skills.
- Ability to reprioritize assignments on an ongoing basis.
- Accurate and timely communication with department members and customers is required.
- A positive and supportive attitude is a must.
Competencies and Skills
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Adobe Acrobat
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
- Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
- Word processing, spreadsheets, data entry, database experience and other computer related skills.
- Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
- MS Teams
- Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
- Multi-line phone, scanner, photocopier, fax, and internet.
- Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
- Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
- Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
- Required High School Diploma/General Educational Development (GED)
Working Conditions
- Work with computers, typing, reading or writing.
- Prolonged periods of sitting.
- Lifting, moving and loading less than 20 pounds.
Brewer, Maine, Corporate Office, Cianchette, Foundation, Finance, Human Resources, Legal Services