Time and Labor Systems Specialist

ACCOUNTABILITIES:

Operations/Process:

• Establishes and communicates a clear timeline of events with Payroll Development Officers and clients to ensure all tasks associated with client setup and training are completed on time
• Builds and audits of TLM products, accrual policies, attendance policies, etc.
• Assist client with time clock set-up, communication, and functionality
• Research various TLM issues for internal and external clients
• Maintain in depth knowledge of our TLM product, features, and usage
• Completes client setup in payroll software application with basic earnings and deductions
• Completes employee setups and audits in payroll software application
• Transfers prior wages paid to current payroll and performs test payrolls
• Ensures accurate and timely completion of new payroll client setups
• Designs client interface solutions
• Independently researches client questions and explores various resources in order to provide solutions
• Frequently performs remote training and on occasion, on-site training for new clients
• Identifies and recommends enhancements to department processes creating efficiency improvements
• Cross-trains in other Bangor Payroll departments in order to assist when needed

Customer Experience:

• Communicates directly and professionally with internal and external clients, providing exemplary customer service
• Communicating with clients via phone and email to provide assistance with technical, navigational, and time system related inquires
• Periodically conducts on-site interviews to gather company and employee TLM data for new clients
• Analyzes clients’ current TLM methods and facilitates implementation of solutions

Compliance and Control:

• Stays current on TLM regulations and trends
• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

General:

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels
• Prioritizes tasks and demonstrates excellent time management skills
• Works toward the goal of continued professional and personal development by participating in training and educational opportunities as they become available
• Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamwork
• Demonstrates willingness to accept new projects and strives to become a subject matter expert
• Conforms to acceptable punctuality and attendance standards as expressed in the Employee Handbook
• Performs additional duties as requested
• Maintains strict confidentiality

Knowledge/Skills/Experience Requirements:

• High school diploma or equivalent required college, Human Resource Management, Business, Information Technology or related area preferred, or equivalent in education and work experience in payroll or TLM
• Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, and oral and written communication skills required
• Ability to work with little supervision
• FPC (Fundamental Payroll Certification) preferred
• Group facilitation and training experience preferred
• Strong communications skills, verbal and written
• Excellent customer service skills required
• Demonstrated relevant computer literacy
• Microsoft Word, Excel and Outlook proficiency

Physical Demands/Conditions Requirements:

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training

Equipment Used:

• General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.