Implementation Project Manager

Position: Implementation Project Manager

About the role/team:

The Implementation Project Manager oversees the onboarding of new and existing clients, ensuring a seamless implementation of WEX’s Health products. This role requires deep expertise in healthcare benefits administration, regulatory compliance, and system capabilities. Acting as a trusted advisor, the Implementation Project Manager drives client success through strategic solutions and strong cross-functional collaboration.

How you will make an impact:

Industry Expertise & Client Solutions:

• Serve as a thought leader in healthcare benefits administration, regulatory compliance, and technology-driven solutions.
• Provide consultative guidance on product functionality, operational best practices, and long-term administrative success.
• Stay informed on industry trends, legislative changes, and compliance requirements.
• Ensure adherence to HIPAA and other regulatory standards, mitigating risks for clients and the company.
• Design customized implementation strategies tailored to complex client needs and business goals.

Technology & Process Optimization:

• Act as a subject matter expert in system functionalities, integration processes, and automation capabilities.
• Collaborate with data integration teams and external vendors for seamless system implementations.
• Optimize benefits administration through automation and advanced reporting tools.
• Lead process improvement initiatives to enhance efficiency and reduce setup cycle times.
• Educate clients on WEX’s technology to improve plan administration.

Client & Partner Engagement:

• Build and maintain strong relationships with clients, consultants, and brokers.
• Educate stakeholders on product design, regulatory implications, and operational workflows.
• Advocate for client needs, identifying opportunities for service enhancements and system improvements.
• Provide compliance and regulatory guidance to ensure clients follow best practices.
• Support open enrollment planning through training and strategic consultation.
• Manage escalations independently, particularly for high-profile and complex clients.
• Ensure transparent communication of deadlines and deliverables through project management frameworks and methodologies.

Cross-Functional Leadership:

• Collaborate with internal teams, including Sales, Operations, Claims, and Client Support, to align project objectives.
• Support sales teams with client discussions, finalist presentations, and pre-implementation assessments.
• Guide internal teams through implementation complexities while ensuring alignment with client expectations.
• Monitor revenue impact and system configurations for accurate financial reporting.

Experience you will bring:

• Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.
• 3+ years of experience in healthcare benefits administration, implementation, or related fields.
• Experience with project management frameworks preferred.
• Strong knowledge of regulatory compliance, including HIPAA and benefits administration policies.
• Ability to translate complex client requirements into efficient system configurations.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication skills for engaging senior-level stakeholders.
• Proficiency in SaaS-based benefits administration platforms and project management tools.
• Experience driving technology adoption and process automation for efficiency.
• Ability to manage multiple priorities under tight deadlines in a fast-paced environment.
• Commitment to superior client service through strategic consultation and continuous improvement.

This role is ideal for a professional with deep industry knowledge, a passion for client success, and a forward-thinking approach to benefits administration.