Senior Team Lead – Fraud Investigations

About the role/team:

The Senior Team Lead of Fraud Investigations oversees policies, programs and other company-wide efforts designed to prevent, detect, identify and resolve fraudulent activity by customers, potential customers, and outside agents. They work directly with internal groups such as IT, and outside entities including internet service providers, financial institutions, legal counsel and law enforcement in the implementation of policies and evaluation of specific fraud-related issues and deter fraudulent online customer-related activity. They select, develop, and evaluate personnel to ensure the efficient operation of the function.

How you will make an impact:

• Lead the daily work assignment for a layered team of Fraud Investigations Specialists; both Application Fraud Investigations and Application Security Investigations
• Remain current with emerging fraud typologies and apply that knowledge to current investigations
• Escalate new fraud trends and typologies to team members, management, and partners as necessary
• Lead the training of new fraud hires and participate in the training of all WEX Inc. employees on fraud mitigation
• Continue to look for opportunities to improve detection of fraud
• Cross team communication of fraudulent activity with Detection Management, Claims Management, etc
• Collaborate and influence rule generation logic for cases
• Define and manage core metrics, SLAs, and performance of the Financial Crimes team
• Identify gaps in current systems, policies, and strategies, and recommends enhancements and process improvements to mitigate emerging fraud risks through a collaborative approach with stakeholders
• Maintain oversight of operational vendor performance as it relates to fraud workstreams, to ensure compliance with regulatory and financial partner expectations
• Facilitate team and direct reports meetings
• Participate in partner meetings regarding fraud and platform protection
• Manage multiple projects to enhance and optimize fraud strategy systems and tools

Experience you will bring:

• 4+ years of related experience within Fraud Management at a Financial Institution, FinTech or Payments firm
• 2+ years of managing processes and/or people
• Deep knowledge of payment channels; including Check, ACH, Debit and Credit, along with their associated risks
• Bachelor's degree in a quantitative/statistics field, criminology, business, finance or equivalent work experience
• Excellent communication skills, both written and verbal
• Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment
• Familiarity with industry detective & investigative tools, SQL & reporting
• CFE and/or CAMS certification preferred
• Advanced Excel skills preferred?
• The role is hands on, and the successful candidate should feel comfortable gathering data to support observations and fraud investigations, as well as preparing thoughtful analysis using statistical tools and/or MS Excel