Admissions Operations Manager

Department

Job Summary

The Admissions Operations Manager reports to the Director of Operations and Communications and is responsible for managing and overseeing the daily and seasonal operational logistics of the Admissions Office. This role:

• Leads seasonal planning through a detailed operations calendar and manages activities to support the application cycle, such as overseeing application processing and materials tracking, documentation, and staff training and support
• Utilizes the Admissions CRM (Slate) to monitor and ensure quality control of operational processes, and obtains and utilizes metrics from the CRM to identify opportunities for process efficiencies
• Oversees event and program management logistics, visitor reception, and ensures superior customer service for on-campus visitors and through email correspondence
• Supervises and mentors staff members and student workers, fosters a supportive work environment, and works collaboratively across the entire Admissions team

Compensation, Benefits, and Perks:

• The target salary for this position is expected to be $65,000
• A variety of health insurance plans (Medical, Vision, Dental)
• Generous Retirement Plan – 401(a) and 403(b)
• Life and Disability Insurance
• Paid Time Off: 20 days of vacation per calendar year, 12 days of personal/sick time
• Paid Holidays and Special Days Off
• Paid Parental Leave (available after one year of service)
• Household access to many of the College’s facilities including the gym and pool
• Free fitness and wellness classes
• And more: https://www.bowdoin.edu/hr/benefits-perks/index.html

Education/Skills Requirements

• High school diploma or GED equivalent required; Bachelor’s degree preferred
• Working knowledge of CRMs
• Intermediate proficiency in MS Office Suite
• Exceptional organizational skills, attention to detail, and the ability to solve problems creatively
• Strong verbal, written, analytical and presentation skills
• Excellent interpersonal and customer service skills
• Ability to make decisions using information and good judgement
• Ability to effectively prioritize a high volume of work, manage large-scale processes, and lead complex projects
• Ability to hire, train and supervise staff and student employees
• Ability to provide a high level of customer service and professionalism
• Ability to quickly learn new software and applications

Experience Requirements and/or Equivalents

• At least 4 years of progressively responsible administrative or operational experience in a high-volume office environment
• Prior experience in a higher education setting, preferred
• Experience supervising or managing staff, including performance management, delegation, and team development, preferred
• Experience with Slate CRM, Confluence, and Smartsheets,preferred

Applicants must meet the minimum qualifications in this posting to be considered for hire.

Standard Work Days and Hours

• This is a full-time, exempt position based on-site at Bowdoin College in Brunswick, Maine.
• The standard schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., though occasional early mornings, evenings, or weekend hours may be required to fulfill the responsibilities of the role.

Employment at Bowdoin College is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).

We regret that Bowdoin College is unable to provide visa sponsorship for staff positions.

#bcindeed

Special Instructions to Applicant

If selected as a finalist, you will be required to submit information for three references, including name, email address, phone number and how you know the reference.

About Bowdoin

Bowdoin embraces diversity in all forms, and the College is home to talented students, faculty and staff—with a variety of racial, ethnic, cultural, and socioeconomic backgrounds; religious beliefs; and gender identities, among other factors.

We encourage applications from candidates committed to the support of an inclusive campus community and those who will enrich and contribute to the College’s multifaceted diversity. We value a community in which individuals of all backgrounds are warmly welcomed and encouraged to succeed.

Founded in 1794, Bowdoin has maintained its commitment to the liberal arts for well over 200 years. Bowdoin’s reputation as a preeminent liberal arts college rests on the excellence of its faculty, students, and staff; intimate size; strong sense of community; and connections to the people, history, and natural beauty of Maine.

Bowdoin’s campus is situated in a beautiful natural setting. Located in Brunswick, Maine, a town of approximately 20,000, the College is a short drive from the Maine coast, twenty-five miles from Portland and 120 miles from Boston.

Employment Category

Open Until Filled

FTE

Benefits Eligible

Pay Type

Type of Posting

EEO Information

Bowdoin College complies with applicable provisions of federal and state laws that prohibit unlawful discrimination in employment, admission, or access to its educational or extracurricular programs, activities, or facilities based on race, color, ethnicity, ancestry and national origin, religion, sex, sexual orientation, gender identity and/or expression, age, marital status, place of birth, genetic predisposition, veteran status, or against qualified individuals with physical or mental disabilities on the basis of disability, or any other legally protected statuses.