Client Service Operations Project Manager

WEX Inc | South Portland, ME

Posted Date 5/14/2019
Description

 

WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. 

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. 

If you are looking for a growing career – come be part of WEX today!


The Project (Client Services) Manager 2 is responsible for representing technical and business requirements and interests of the department along with the customer experience across a broad suite of technical and non-technical projects.   In addition, the individual may be called upon to lead projects within the department or cross-functional to ensure well-defined processes, optimization of resources, and to drive scale in the operations.  


Project Management/Continuous Improvement

  • Lead and execute non-technical projects involving cross functional teams.
  • Design, document and manage detailed business processes workflows to re-engineer operations to drive improved performance. 
  • Work with leadership to identify outdated processes and or find efficiencies in existing processes. 
  • Examine opportunities for ongoing improvement and implement appropriate changes to drive scale, improve or optimize performance, and reduce costs while maintaining quality. 

Operations Support/Readiness

  • Act as departmental SME and be utilized as a core team member for cross-function projects, sales, and product initiatives. 
  • Gain understanding and communicate needs as new release projects and/or other company wide initiatives that may impact individual teams and/or the department as a whole are deployed.
  • Manage communication plans for the department, pre-implementation preparation, post-implementation stabilization support and issue resolution. 
  • Work with department leadership to drive adoption of new process changes, prepare training material, conduct training as needed and conduct day reviews of projects after completion to ensure success.

 Business Analysis

  • Provide broad-based business perspective and drive the elicitation and formulation of requirements and functional designs in support of the business operations.
  • Work with Boarding and Sales to gather, manage, interpret, and perform analysis of client requirements - speaking with clients as necessary to understand, anticipate and meet their needs.
  • Collaborate with Product and Sales to modify and/or adjust products to meet specific customer's needs or collect specifications and design requirements for custom-made solutions when development is agreed upon and required. 
  • Ensure that new products or initiatives affecting the department’s operation are scalable and have the potential to achieve the maximum value. 
  • Responsible for engaging in the front-end sales processes to ensure contractual terms being considered and customer requirements can be functionally executed.

 

Geographic Region
Greater Portland/Casco Bay
Industry
Healthcare | Management

Share this job