Procures laboratory specimens in an acute care hospital for both in-patient and out-patient clients. Follows established protocols for specimen procurement including safety, patient and test identification, transport of specimens and meeting departmental procurement standards. Must meet specific competency guidelines annually. Provides excellent customer service.
·Adheres to the CLIAA’** regulations as interpreted by the Medical Director for performance and proficiency testing.
·Runs and evaluates QC per protocol.
·Completes mandatory training, reads, and all required policy/procedure books yearly.
·Performs competency testing as administered; receives satisfactory rating.
·Attains a minimum of 8 CE’s annually; in 2 of the 4 Continuing Education categories.
- Participates in QI activities—collects data, identifies issues, and participates in resolutions.
Procurement of specimens from all age groups including advanced procedures.
·Able to perform specimen procurement accurately. (minimum of adults, adults>60 yrs. and teens)
·Always identifies patient and labels specimen according to established protocols.
·Observes established safety procedures and demonstrates universal precautions.
- Performs computer and clerical functions.
Displays complete knowledge of amounts and types of blood and urine samples to collect and the proper conditions and circumstances for collection.
·Demonstrates knowledge of infection control and age specific safety practices.
·Follows procedure for identifying specimen completing paperwork, and transporting to Client Service Department to assure specimen integrity.
- Uses resources to verify type and quantity of specimen if the request is known.
Participates in special Phlebotomy functions/projects.
·Volunteers for projects.
·Acts as a resource for less senior staff
- Flexible in accepting new assignments or duties.
Education and Experience
High School Diploma/GED. Completion of comprehensive Phlebotomy training course or equivalent educational experience may be considered. Must be experience in specimen procurement either through completion of a comprehensive Phlebotomy training program or prior on the job experience.
Knowledge, Skills, and Abilities
·Maintains harmonious work relationships.
·Complies with policies/procedures
·Completes assigned duties within designated time
·Focus on a culture of safety, maintaining excellence in quality customer service and patient care.
·Ability to communicate clearly and courteously with patients, clients, and co-workers, by telephone or in person. Deals with problems in a calm, professional manner.
a)Must maintain a professional courteous, respectful, cooperative and positive nature when dealing with patients, clients, physicians, etc. Must be willing to provide the highest level of customer service.
b)Communicates effectively to each other and to the supervisor; provides constructive feedback in regard to improvement in our ability to meet the goals of the shift/department/laboratory or organization as a whole.
·Visual acuity to include color, depth perception and field of vision with or without correction.
·Ability to communicate verbally and in writing with others, to include phone and electronic equipment
·Sufficient auditory function to hear phones, pages, instrument and/or system alarms and verbal communications.
·May be subject to sitting or standing for prolonged periods of time.
- Moderate lifting (up to 50 pounds of force occasionally, and/or up to 20 pounds frequently, and/or 10 pound constantly.Sitting, standing, stooping, reaching, bending, walking, stretching, grasping, repetitive motions
·A busy, often times dynamic work environment
·Location – indoor, climate controlled, laboratory, hospital or facility setting.
·Clean, well-lighted surroundings
·May have extensive computer/phone use
·Close proximity to co-workers
·Time sensitive service standards
- Maybe expose to hazardous and infectious materials and offensive odors
Northern Light Health’s mission is to enhance the clinical care delivery systems within NLH by providing cost-effective, integrated support services for NLH members; pursuing profitable, sustainable growth opportunities in both healthcare and non-healthcare markets; and creating and delivering new products and services that provide a tangible direct benefit to NLH.
All NLL positions require flexibility, regular attendance, the understanding that position responsibilities may vary at times, the need to be receptive to additional responsibilities that may be reasonably assigned by the Supervisor and the knowledge that processes are subject to changer per organizational growth.
To Help NLL achieve its mission of service by carrying out position responsibilities in a most competent, professional and caring manner.
We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status