Sr. Director - Quality & Safety

MaineHealth | Farmington, ME

Posted Date 3/13/2019
Description Franklin Community Health Network is an award winning health system that combines high quality patient care, advanced technology, and modern facilities with strong community values. We have earned an extraordinary reputation for our commitment to the community and for the unique skill and compassion of our doctors, nurse, medical staff and employees. We pride ourselves on providing the best care available anywhere, the kind of care we would want for ourselves and our families.

Position Summary

  • The Senior Director for Quality and Safety will coordinate and lead organization-wide efforts to improve clinical quality, patient safety, patient experience, regulatory compliance, and external quality reporting.
    In collaboration with the local senior leadership team and Regional Vice President for Quality and Safety, the Senior Director for Quality and Safety will coordinate and lead organization-wide efforts to: ensure that the quality of clinical care meets evidence-based guidelines and best practices, improve systems of care delivery to eliminate preventable harm, measure and improve patient experience, ensure compliance with regulatory and accreditation standards, support internal and external performance measurement and reporting, appropriately handle patient complaints and grievances, and foster a culture of continuous performance improvement across the organization.
    The Senior Director for Quality and Safety will supervise a team of qualified professionals responsible for helping the organization achieve quality and safety related annual goals and objectives. Other responsibilities include collaborating with relevant stakeholders in planning and decision-making related to quality and safety.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

  • Bachelor’s degree from four-year college or university in an accredited RN program; Master’s degree preferred
  • At least five years of experience related to clinical quality and patient safety
  • Active State of Maine RN license
  • Certification as a Certified Professional in Healthcare Quality (CPHQ) strongly preferred
  • Familiarity with clinical quality measurement and reporting required
  • Familiarity with patient safety reporting software required
  • Familiarity with electronic health records and clinical decision support required
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical information in mathematical or diagram form and deal with several abstract and concrete variables.
  • One to two years demonstrated leadership competence or equivalent combination of education and experience
  • Self-directed and self-motivated with a firm understanding of leadership role; proven track record of motivating others to improve clinical quality and patient safety
  • Effective communicator with the ability to create strong partnerships; able to serve as a role model through professional behavior and open, direct communication

Situated in the beautiful foothills of western Maine, our four-season region offers a rich tradition of family-centered community celebrations, bustling downtowns and a multitude of pristine lakes and hiking trails. We are a proud member of MaineHealth, Maine’s largest health system, working together to make our communities the healthiest in America.

Geographic Region
Maine Lakes & Mountains
Healthcare | Management

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