Client Technologies Specialist

Contract Augusta, Maine

• Location: Augusta, Maine
• Type: Contract
• Job #19850

Job Title: Client Technologies Specialist
Location: Remote (Must be local to pick up equipment) – Augusta, ME
Schedule: Sunday – Thursday, 11:30 PM – 8:00 AM

About the Role:
Our client seeks a Client Technologies Specialist to provide critical support for desktop systems, helpdesk inquiries, and customer service needs. This role requires strong technical skills and the ability to resolve issues efficiently. You’ll monitor state networks and applications, ensure system functionality, and support after-hours service desk calls.

Key Responsibilities:

• Provide customer service through phone support and ticketing systems (50%).

• Utilize monitoring tools to oversee system operations and report errors following standard operating procedures (40%).

• Analyze system operations and arrange components into logical sequences (10%).

• Remote into systems to assist with issue resolution.

• Monitor network and applications for job completions and errors, reporting as needed.

• Support after-hours service desk calls, logging all interactions into an internet-based tracking system (Assyst).

• Identify and report hardware issues, document errors, and ensure proper logging of system issues.

• Mount and remove tapes for the IBM system, logging all activity appropriately.

• Review IBM system jobs for successful completion, reporting failures to the IBM System Analyst.

Preferred Qualifications:

• Experience in Desktop Support

• Helpdesk Support background

• Strong Customer Service skills

• Familiarity with monitoring tools and ability to assess system operations

• Experience with mainframe systems and applications

Technical Skills:

• Operating Systems: Windows 10 (Intermediate), Microsoft Office 365 (Beginner)

• Hardware: PC/Laptop (Intermediate)

• Operating Systems: Mainframe (application) (Beginner)

Other Requirements:

• Ability to follow both written and verbal instructions.

• Must be able to lift up to 35 lbs.

This is a great opportunity for someone with a background in IT support, customer service, and technical troubleshooting. This role may be a perfect fit if you’re looking for a position that blends technical support with critical system oversight.