Manager Patient Accounts

Martin's Point Health Care | Portland, ME

Posted Date 2/05/2018

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary:

Responsible for managing all aspects of patient accounts and organizational medical records. This includes but is not limited to billing, collections, policy management, AR reporting and recovery, maintaining organizational medical records policies/procedures to ensure medical records and information are maintained in accordance with State and Federal Laws, HIPAA, JCAHO, AHIMA, and other Ambulatory Care facility guidelines. Manages staff to ensure patients, internal customers, and external customers are provided timely, confidential and effective customer service.

Key Outcomes:

  • Establishes clear performance expectations for Patient Accounts staff.
  • Provides timely, constructive performance feedback and coaching to ensure staff members meet performance expectations.
  • Coordinates and/or conducts training to ensure staff develop the necessary skills to perform their job functions to meet departmental goals.
  • Engages employees in problem solving and process improvement activities to ensure efficient use of resources, patient satisfaction, and employee satisfaction.
  • Promotes a collaborative relationship between clinical support staff, physicians and Patient Accounts staff.
  • Oversees Insurance, Patient and Third Party Billing and collections.
  • Develops and implements policies and procedures to ensure the maintenance of secure, confidential, accurate, legible, and complete medical records that are accessible for patient care.
  • Acts as liaison with outside vendors on issues related to Medical Records, Billing and Coding: (including but not limited to) Release of Information, transcription, correspondence management, legal counsel, storage, information technology, collections, coding audits. Is accountable for all aspects of these contracts/relationships to insure high quality and appropriate cost.
  • Supports coder education and correct coding initiatives.
  • Develops and manages budgets that align with MPHC strategic objectives, meet expense and revenue targets, and support employee resource needs (equipment, training, staff support, etc.)
  • Applies proactive and innovative solutions to improve process effectiveness.
  • Responsible for efficient process design, development of quantitative and qualitative measures of process performance, on-going process improvement, reporting process improvement results and demonstrating their connection to the corporate strategy.Responsible for defining competencies and job expectations for each staff member, while maintaining the proper level of highly competent staff to most effectively perform the process.
  • Ensures each staff member receives quantitative and qualitative feedback on their individual performance, as well as overall process performance. Collaborates with each employee to support their Individual Development Plan.


  • B.A. /B.S. or equivalent combination of education and experience required.
  • A thorough knowledge of insurance and reimbursement programs as well as collections and billing procedures is required.
  • 2+ years of Leadership experience required.
  • 5+ years experience in Patient accounting /billing preferred
  • Experience in an ambulatory setting preferred
  • Previous Managerial experience in a health care/ medical records setting preferred
  • RHIT or RHIA Certification preferred
  • Basic computer skills required.

Skills/Knowledge/Competencies (Behaviors):

  • Acts as a Role Model for our Culture and Values
  • Demonstrated ability to manage services and staff.
  • Communicates clearly and concisely with accuracy, credibility and confidence
  • Knowledge of medical terminology and medical legal issues as they pertain to medical records.
  • Detail oriented, flexible, creative and extremely well organized.
  • Able to prioritize, anticipate problems, problem solve, implement solutions.
  • Able to follow through on issues to conclusion.
  • Models service excellence, professionalism, team cooperation, flexibility and responsibility.
  • Consistently displays positive attitude, initiative, responsibility and cooperation where it concerns general staff relations, customer service, community relations, patient care and provider relations. Consistently demonstrates excellent service in meeting/exceeding customer needs
  • Competently complies with all safety standards, attends all scheduled training sessions, follows policies and procedures established for all safety, infection control and HIPAA protocols
  • Approaches work assignments in an organized, process-focused manner, which fosters the achievement of effective results
  • Able to function independently as well as in a team environment
  • Maintains patient and staff confidentiality

Do you have a question about careers at Martin’s Point Health Care? Contact us at:

Geographic Region
Greater Portland/Casco Bay
Healthcare | Management

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AddressPortland, ME