Temp (potential Temp to Hire) Risk Analysts
Busy client is looking for an enthusiastic, collaborative individual to join a busy Risk Operations team.
The duties of a Risk Analyst include evaluating incoming customer orders with an ability to accurately identify potential fraud. Risk Analysts use a wide array of public and proprietary verification tools (social media etc) to review orders. Successful analysts are able to produce exceptional results in a fast paced, dynamic environment. Excellent decision making and qualitative assessment is paramount to success; as well as the ability to communicate effectively in a team oriented environment.
You will be handling outbound calls to verify customer identity. These calls require professionalism and good listening skills to engage the caller in a sequence of non-confidential verification questions. Inbound and outbound calls pertaining to gift card processing must also be handled with a service minded, customer friendly approach.
Skills and Experience
Strong analytical and decision making skills
Exceptional attention to detail and organizational skills
Experience in volume driven and time sensitive work environments
Excellent customer service skills
Proficiency using internet search tools and social media platforms
Proficiency with Microsoft Excel
Starts ASAP. $17/hr.
Temporary/Contract | Temporary/Contract to Hire
Greater Portland/Casco Bay