Pharmacy Technician I

Northern Light Pharmacy

Department: Retail Pharmacy - Mail Order

Position is located: Bennett St Office Wrhouse

Work Type: PRN

Hours Per Week: 0.00

Work Schedule: Variable

Exempt: No

Summary:

The Pharmacy Technician I supports pharmacy operations by assisting pharmacists in medication preparations and dispensing. This role involves handling prescription orders, maintaining accurate records, and providing excellent customer service. The Pharmacy Technician I also participates in inventory management and ensures compliance with safety regulations, contributing to efficient pharmacy workflow and enhanced patient care.

Responsibilities:

• Receiving and processing prescriptions, preparing and dispensing medications, measuring and counting medication, labeling and packaging medications and providing information to patients about their medication under the supervision of a pharmacist.
• Administration Tasks: Process insurance claims, collect patient payments, maintain patient records, and answering phone calls and customer questions.
• Inventory Management: Maintain inventory of medications and supplies, ordering and receiving new stock, checking for expired medications, completing daily cycle counts, and between site transfers.
• Maintain a clean orderly work environment.
• Adhere to pharmacy regulations and safety standards.

Other Information:

• Contributes to a harmonious workplace.
• Provides quality customer service.
• Demonstrates appropriate oral and written communication.
• Proficient in Microsoft Office suite.
• Performs well in a fast-paced environment.
• Demonstrates strong collaboration with internal and external parties.
• Demonstrates caring behaviors.

Competencies and Skills

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• No previous experience required.Previous retail pharmacy technician experience preferred.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Pharmacy Technician

Education

• Required High School Diploma/General Educational Development (GED)

Working Conditions

• Prolonged periods of standing.
• Lifting, moving and loading 20 to 30 pounds.

Questions? Contact Talent Acquisition:
phone: 207-973-7100
email: talentacquisition@northernlight.org