Northern Light Mercy Hospital
Schedule: Regular Full-time
Receiving general direction from the Security Director, Supervisor or designee, enforces Hospital regulations, provides a safe and secure environment for Hospital patients, visitors and employees by enforcing Hospital security regulations and by continuously watching for and timely reporting potential safety hazards and unusual occurrences through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits extraordinarily strong customer service skills.
The incumbent performs duties and tasks in accordance with performance standards established for the job. The incumbent may have access to highly confidential patient, employee and/or Mercy proprietary information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements and the highest level of ethical standards. The incumbent is responsible for reporting all security events, potential events, or other security risks to the organization. The incumbent is responsible for participation in and completion of all patient safety initiatives appropriate to the position, and conducts all job responsibilities according to the
and Values of Mercy Hospital.
Must have a valid State of Maine driver's license and clean driving record in accordance with EMHS policy:
Standards for Drivers of EMHS-Insured Vehicles
MOAB certification required within 90 days of date of hire (Must be able to maintain certification and meet all criteria and stands of the MOAB program.)
IAHSS certification required within 180 days of date of hire.
A High School Diploma or GED is required. Education enabling the ability to read, write, and communicate effectively is necessary. A Bachelor's Degree in Criminal Justice, a related discipline, or MCJA Law Enforcement certification preferred.
3 – 5 years of experience preferred in hospital, security/police, emergency medical or customer services.
Must have awareness of law enforcement rules. Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. Attuned to current theory and practices to support performance; pursue personal growth and development.
Communication: Must have good interpersonal skills as incumbent interacts with a variety of patients, associates, and public. Must have the ability to recognize, acknowledge, respect and effectively interact with people of different ages and cultures, establish positive relationships, gain trust and respect of others. Ability to deal with, and effectively deescalate, anxious/stressed people and manage aggression. Effectively manage a high volume of activity. Strong writing skills to provide and maintain documentation to support data.
Must have judgment and initiative to make rapid decisions independently with minimal guidance from the Security Supervisor. Must be accountable for decisions that may affect the security of the facility and safety of personnel. Strong problem solving skills. Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
Technology: Must have basic computer skills and the ability to monitor security equipment and telecommunication switchboard. Able to trouble shoot systems when necessary.
Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Displays positive image, tact and diplomacy, active listener, articulate.
Works effectively both independently and in teams; ability to be flexible in work environment – different locations and shift. Ability to multitask
Equal Opportunity Employment
Greater Portland/Casco Bay
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