Medical Assistant- Per Diem

University of New England | Biddeford, ME

Posted Date 7/11/2019

The Medical Assistant performs a variety of secretarial and clinical support functions for the University Health Service, including clinic reception, medical record keeping, basic laboratory, and initial patient work-up duties.


  • Perform key clinic reception functions, answering phones and greeting patients and others in person:
    • screen calls and visitors to determine nature of request or problem
    • refer to appropriate staff member
    • take messages
    • schedule, reschedule and cancel appointments with providers, using computer system
    • take standard information for billing, administrative or other purposes
    • distribute a variety of forms, informational materials and medical records
    • assist with completion of forms
    • collect and record payments
    • answer questions about Health Service/University policies, procedures, fees, schedules, services, programs, and so forth
    • process referrals to other health care providers
    • schedule appointments for consultations, x-rays, lab tests, physical therapy, MRI’s, CT scans, etc..
  • Maintain patient chart/file system:
    • produce daily patient list
    • pull charts, ensuring that various records and forms are in proper order
    • insert new/updated clinical and administrative documentation in charts, checking for provider sign-off as required
    • re-file charts
  • Process medical records requests:
    • screen incoming requests
    • pull charts and route to provider for approval
    • copy pertinent information, adhering to established rules for protection of confidentiality in releases to third parties
    • prepare related billing invoice
  • Perform various data entry and information retrieval tasks using computerized patient records system.
  • Screen, sort and distribute incoming mail.
  • Prepare outgoing mail.
  • Photocopy and collate various materials.
  • Order office and clinical supplies.
  • Perform initial patient work-ups, including showing patient to exam room, taking personal, medication, and medical histories, taking blood pressure and pulse readings, measuring height and weight, and so forth.
  • Perform basic lab work:
    • draw blood specimens, process, and send to lab
    • prepare other lab specimens, such as cultures, UA’s, and pap smears and send to lab
    • Follow up on lab test results by filing in patient charts, routing to provider for review, and following up with patient as appropriate to schedule further appointments or consultations
  • Give out/send prescriptions prepared by provider.
  • Perform in-office EKG’s and injections as ordered.
  • Assist provider with pelvic exams, wound care, or similar procedures.
  • Organize exam rooms, set up for specific procedures, and perform general cleaning and upkeep.
  • Complete successfully initial training for Hazardous waste handling within 90 days of date of hire. Ongoing training/refresher courses are required annually.
  • Perform related duties as necessary.


Associate’s Degree in an appropriate discipline, plus two to three years of relevant secretarial and clinical experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.

  • Medical assistant or nursing training/certification desirable. (MA, CNA, CRMA all acceptable)
  • Good typing/word processing, spelling, filing, reception, and other general office skills.
  • Possess good basic reading, writing and math skills.
  • Some training or experience in use of computerized filing/database management systems.
  • Good basic technical knowledge/skills related to assigned clinical duties.
  • Ability to speak clearly and comfortably.
  • Ability to use tact, discretion and sensitivity in dealing with patients and confidential information.
  • Ability to deal courteously and efficiently with providers, hospital personnel, insurance companies, attorneys offices, and others.
    *Basic Life Support (BLS) preferred.

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