Performance Improvement Coordinator

Northern Light Acadia Hospital | Bangor, ME

Posted Date 10/10/2019
Description Schedule: Regular Full-time
Shift: Day
Hours: 730-4

Job Summary:

TheCoordinator initiates and supports day-to-day functions, as well as strategicimperatives, that support quality and performance improvement initiatives ofAcadia Hospital and Acadia Healthcare.

ThePerformance Improvement Coordinator's scope of responsibly encompasses allsettings of the organization. The coordinator will have intimate familiarity withthe key elements of the Acadia and EMHS strategic plan, a detailedunderstanding of the annual Performance Improvement Plan. The Coordinator will skillfully use thetechniques of system design, reengineering, project management, qualityimprovement, outcomes measurement, and statistical analyses to advance goalsand objectives of the Plans.

ThePerformance Improvement Coordinator is responsible for turning data intoknowledge by making data meaningful to multiple audiences. The Coordinator supportsprocess and outcome improvement initiatives by providing support andconsultation to senor leadership, committees, operations groups, andtaskforces. Additionally the position assists with creating and/or redesigningprocesses using measurement and identifying opportunities for improvement inclinical and operational areas.

Job Responsibilities:

·Meetwith various project leaders, senior leaders and other members in theorganization to perform a needs assessment to better understand what data isneeded for the success of initiatives.

·Presentmeasurement information to project leaders and senior leaders in a concisemanner aimed at guiding decisions based on data and data analyses.

·Facilitateselection and/or creation of key performance indicators (KPIs) for projects. Assist senior leadership with theprioritization of key initiatives.

·Increaseorganization's knowledge and ability to engage in the performance improvement cycleand management through traditional training/education techniques as wellserving as an active participant/key member of committees and workgroups.

·Performsunder minimal supervision with accountability for specific goals/objectives.Works with the Senior Leaders and others to develop performance improvementtargets for quality, service, and efficiency of the organization.

·Measuresand evaluates attainment of results.

·Assuresthat improvement activities are documented and reported within theorganization.

·Demonstratesproblem solving, leadership, conflict management, and team building skills inorder to ensure a productive work environment and achievement of goals.

·Turndata into meaningful knowledge by performing trend, variation, and statisticalanalyses.

·Createstandard and non-standard reporting for projects and leaders based on data.

·Participatesas an active member on various initiatives within the organization by providinganalytical support.

·Analyzedata using statistical software such as SPSS or SAS/JMP.

·Determinegaps in data and missing information.

·Writereports both from a standard front end tools and/or non-standard/ad hoc orsoftware


oPerformother duties as assigned.

oAttendlocal, regional and national conferences/seminars to maintain certification andcurrent knowledge.

oParticipatein professional activities and maintain professional affiliations to keepabreast of current trends/changes and legislation in the field.

oKeeppace with changing technology.

Job Requirements:

·Bachelor'sdegree in health sciences, healthcare administration, or management-relatedfield required; Masters preferred.

·Aminimum of three (3) years working experience in quality and/or performanceimprovement or project management; preference for healthcare experience andworking knowledge of CMS and Joint Commission quality/performance measures.

·CertifiedProfessional of Healthcare Quality (CPHQ), LEAN, or Six Sigma preferred.

·CrystalReports, MS products including Excel, MS Access, and a statistical softwaresuch as SPSS or SAS/JMP. Knowledge of Business Objects also preferred.

Other Skills Required:

·Depthof knowledge of the Plan-Do-Check-Act performance improvement cycle or ResearchCycle (tools of continuous improvement)

·MSAccess knowledge, including ability to write queries , macros, and reports
  • Ability to foster a cooperative work environment.
  • Excellent problem solving skills.

·Abilityto perform statistical analysis and understand the appropriate applications ofinterpretive statistics, display of data using graphical techniques such asscatter plots, histograms, bar charts, trend lines. etc.

·Teamdevelopment and facilitation techniques applied to quality improvement orproject teams to achieve their highest potential.

·Organizationand planning, managing multiple demands, and achieving results.

·Exceptionalverbal, written and presentation skills

Equal Opportunity Employment
Geographic Region

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