Bilingual On Call Benefit Counselor for Northeast

Unum | Portland, ME

Posted Date 3/14/2019
Description Job Posting End Date: 04/13

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.

General Summary:

Effectively and professionally represent Unum in benefit enrollment activities for all Unum offerings, which require a purchasing decision on behalf of the eligible client and/or family member. Benefit education sessions will occur in large group meetings, one on one, or via DataXchange/Webinar format.

Job Description

Principal Duties and Responsibilities

  • Uses in depth knowledge and understanding of all Group, and Voluntary offerings as well as the multi-life individual products (Income Protection and Individual Long Term Care), to provide complete on-site benefit enrollment services to eligible clients and/or family members.
  • Versatile in delivery of “needs based” sales presentations to diverse employee groups as well as presenting in a face to face method. Collecting enrollment data on a laptop system for both new customers and re-enrolling customer support (including Plan Administrator connects, partnering with Enrollment Coordinator on scheduling.)
  • Conduct enrollments and benefit education overviews via Webinar or other internet solution.
  • May perform other duties as assigned

Job Specifications

  • High School diploma required, Undergraduate degree preferred
  • Must possess/maintain necessary insurance licensing (Life and Health), plus any special state licensing requirements for Long Term Care (prior to officially being hired and attending new hire training)
  • 3 – 5 years of enrollment experience preferred
  • Bi-Lingual ability (Spanish) a plus
  • Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable
  • Must have the understanding of voluntary sales cycle, including challenges specific to the Enroller function and diverse working condition
  • Ability to quickly build rapport and relationships with a variety of business partners
  • Excellent (demonstrated) presentation skills – in group settings as well as in a face-to-face environment
  • Superior customer service skills
  • Strong (demonstrated) computer literacy and knowledge of technology (PowerPoint, laptop functionality, spreadsheets, internet connectivity)
  • Ability to work well independently, show initiative, exercise discretion and offer creative on-site solutions
  • Must be available to travel nationwide as requested, with an average frequency of once a month. Significant availability to work during fourth quarter (October-December) due to Unum’s peak enrollment/business cycle.


Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Geographic Region
Greater Portland/Casco Bay

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