Temp Member Services

Pro Search, Inc | Portland, ME

Posted Date 8/03/2018

3 month temporary Member Services position for a busy Portland office!
Position Summary:

The Member Services Specialist has the primary responsibility of interacting and supporting our Health Plan members to ensure customer satisfaction, member loyalty and retention all while maintaining quality and meeting compliance requirements.

Key Outcomes:

•Delivers world-class customer service and builds key relationships with members, contracted brokers, other teams and departments to help promote the success of the health care program.

•Services all current member needs, telephonically, written, and in-person in accordance with departmental service standards and in accordance with all regulatory requirements. Works with the Member Engagement Specialist II for support when needed, as well as coordinates the resolution of inquiries with various departments.

•Performs all administrative activities in relation to Member Engagement.

•Maintains accurate information and documentation in all systems and databases.

•Performs other duties as assigned.

Education/Experience Desired:

•High School diploma or equivalent

•Post-secondary education preferred

•2+ years experience in sales/customer service

Monday-Friday, 8-5. $17/hr. Immediate need!

Job Type
Temporary/Contract | Temporary/Contract to Hire
Geographic Region
Greater Portland/Casco Bay

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