Global HR Organizational Change Manager

WEX Inc | South Portland, ME

Posted Date 2/08/2019


WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. 

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. 

If you are looking for a growing career – come be part of WEX today!


General purpose

The Change Management Lead is responsible for organizational readiness and HR related transformations as defined by organizational goals and objectives. This position assists the team with managing all aspects of change associated with the transformation of the organization to align with business processes, systems and technology, job roles and organizational structures. This includes oversight and leadership of all organizational change management project team activities. This person will focus on the people side of change. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage while minimizing resistance.

The Change Management Lead will work with the project team and organizational leaders to insure adoption, utilization and proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.


Essential duties and responsibilities

While this role is meant to adapt and flex to the needs of the organization, the duties and responsibilities of this role will include the following:

  • Design, develop and implement a consistent, change management strategies for WEX using external best practices.

  • Supervises execution of activities related to organizational change management and end user readiness

  • Manages resolution of potential organizational obstacles.

  • Communicates and educates the user community on administrative system progress, objectives, and requirements to include a means by which to evaluate and ensure organizational readiness

  • Works with process teams to ensure that new design elements are being appropriately communicated to the organization and effectively incorporated intend user training content

  • Perform/assess Stakeholder analysis identifying potential project impacts/risks

  • Complete overall change management assessment

  • Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan

  • Spearhead initiatives to develop employees’ understanding and acceptance of impacts on specific job roles, policies, technology impacts and business practices


  • Create and deploy change, communication and user experience plans for all change management efforts

  • Ensures consistent presentation of the project in all media, including presentations, Web sites, memos, speeches, print, etc.

  • Coordinates the change network responsible for communicating the change into the organization (i.e. - Project Team, Corporate Communications

Project Management Activities:

  • Ensures timely and high quality deliverables of the team

  • Assists with development of detailed team work plan and integration of the Change Management plan into the overall project plan

  • Manages team to the plan and timeline

  • Identifies, tracks, reports and resolves issues

  • Works with other team leads to ensure integration across teams

  • Provides regular updates to Project Manager and other Stakeholders as requested


Geographic Region
Greater Portland/Casco Bay
Healthcare | Management

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