Director, Global Credit Strategy

About the Team/Role:

Global Risk Strategy is a key team in the Risk & Compliance organization that ensures WEX’s products and processes deliver robust credit decisions while providing a great customer experience and supporting WEX’s growth. We are a team of data and analytics driven experts with an outstanding ability and sense of mission to find solutions through innovation and collaboration.

We are looking for a Director, Credit Risk Strategy, who will be responsible for developing innovative credit risk strategies and solutions across the customer lifecycle – leading to best-in-class credit results while enabling profitable growth and customer experience for WEX. The successful candidate will be proficient in Credit & Collections Risk analytics and processes. The successful candidate will be collaborative and a strong communicator with high EQ to work in a matrixed organization. The ideal candidate will possess the ability to inspire and develop a team of skilled professionals. This position will report directly to the Head of Global Credit Risk Strategy and will have responsibility across WEX’s global credit portfolios, including North America Mobility, Corporate Payments, and Travel. The incumbent will have revenue generation and credit loss control objectives ensuring that credit strategies strike the right balance between risk and return.

How you will make an impact:

• Oversee a team of analysts (ranging from Analyst 2 to Analyst 4), providing guidance, mentorship, and fostering a culture of excellence.
• Ensures effective team collaboration, resource management, and alignment with department and company goals.
• Developing and managing credit risk decision strategies by creating data driven insights and analytics across customer lifecycle; i.e., New Accounts, Portfolio and Line Management and Collections, and across WEX products and lines of business.
• Performing qualitative and quantitative analysis on credit risk trends, and working together with Operations, second line and WEX Bank teams to define, evaluate, and implement potential solutions with Tech.
• Optimize the risk-return tradeoff and establish profitability-based credit decisions at every touchpoint, through economic cycles.
• Continuously monitor credit and collections performance, conduct deep-dive analyses to explore areas of opportunity, and implement credit controls to address potential/emerging risks.
• Review and strengthen both systematic and manual credit processes.
• Partner closely with Decision Science, Fraud, Operations and second line teams to evaluate new data sources, track performance and ensure profitability.
• Partner with the Product, Marketing Risk capabilities and Technology teams to develop streamlined customer experience journeys.
• Track developments in the marketplace to understand industry best practices.
• Work with internal governance teams and external regulators to ensure control and compliance.
• Collaborate with key stakeholders and cross-functional partners across WEX including Risk Operations, Technology, Bank, Marketing, Finance, Legal, Risk and Compliance/BSA/AML.

Education and Experience:

• Bachelor’s degree required; Advanced degree strongly preferred.
• 15+ years of combined work experience with: 10+ years of experience in Data and Analytics; 5+ years in the Credit or Fraud risk analytics and Commercial Risk space; Payments industry experience a plus.
• Experience using analytics/statistics to solve complex business problems - Big Data, Python / SQL, ML studio, Data visualization tools.
• Minimum 3 years of Management/Leadership experience.

Skills and Abilities:

• Demonstrated ability to build and develop a high performing team
• Ability to think critically in order to analyze problems and develop creative, practical and efficient solutions for a multinational company.
• The ability to learn quickly, solve complex problems, and perform in a fast-paced environment.
• Strong communications skills that distill complex data and systems issues to both technical and non-technical audiences.
• Understanding of and experience with risk decision engines and/or payment technology.
• Leadership qualities that motivate collaboration with others, guiding the prioritization of initiatives.
• Willingness to learn and continuously develop technical and leadership skills ensuring that current industry trends are well understood.